Southern Ford - Service Center

On a recent visit to Williamsburg Virginia, I had the misfortune to have my vehicle hit by another while checking into our hotel. It was Friday evening June 25th, when the incident occured. While the dam misfortune to have my vehicle hit by another while checking into our hotel. It was Friday evening June 25th, when the incident occured. While the damage was not all that extensive, the rear bumper on my vehicle was ripped partially off requireing immediate attention in order to drive it a long distance. Being from out of state and out of country, I soon realized when checking, that Collision repair shops in the Virginia area were closed on Saturday morning. We found our way to an AAA depot on Saturday morning approx 11:00 am, in Newport News. The gentleman suggested that I take my vehicle to Hall Body shop. Being a Ford dealership and my vehicle a Ford Escape I felt a hopeful relief that things were turning around. We arrived at Halls at 11:40 or so that morning and had the pleasure to speak with Ron Mendenhall, Assistant manager of your Body/Paint shop. Ron had a look at the damage and while the shop was open for estimates only, Ron said not to worry, he would try to get us patched up enough to make the rest of our trip and back to Canada. While we waited in the comfortable air conditioned waiting area, Ron spent appox 20 minutes out in the hot sun to make the temporary repair. My wife and I are very grateful for the wonderful customer service provided by Ron Mendenhall and extend a special Thanks for helping to get us on our way until we could get back to Canada and have the vehicle repaired. Thanks again for the wonderful service. R.Kolbuc More

I had my 2008 Edge services at Hall Ford this week. I am always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet at always impressed with their service and attitude towards the end user. During my service this week, I noticed a new Genuine Parts & Service sheet attached to my invoice. I was very impressed with the sheet's layout, ease to follow and especially the information on the back of the sheet (disc brake & suspension). The information gave me a better understand of the language and location of these items. Once again, it is nice to see you take the time to provide this information. Sincerely, William Handy More

The servie was exceptional from the appointment to the service. Katie was very professional, attentive and "on the ball". She faxed an estimate to me and followed up with a call in order that any work c service. Katie was very professional, attentive and "on the ball". She faxed an estimate to me and followed up with a call in order that any work could be done before I planned to pick up my vehicle! Wonderful experience. Thank you. More

I arrived at the dealer on a Friday night about 30 mins before closing. My intention was to leave my truck overnight and have it checked in the morning. The service team checked my vehicle in and offered t before closing. My intention was to leave my truck overnight and have it checked in the morning. The service team checked my vehicle in and offered to diagnose the problem while I waited. With the shop scheduled to close in 10 mins, they offered to remain open and complete the repair. The extra effort by the service team allowed my to have access to my truck for the entire weekend. More

The dealership was great i bought my truck and the engine light came on so they fixed it and didnt charge me at all for the catalac converter plus they were great on fixin it and makin sure the time was good light came on so they fixed it and didnt charge me at all for the catalac converter plus they were great on fixin it and makin sure the time was good for me and to help me out in any way possible More

The ladies at Hall Ford are wonderful! They were very helpful, friendly, organized and professional. Hall Ford is a great place to do business with and I know that Hall is lucky to have these dedicated helpful, friendly, organized and professional. Hall Ford is a great place to do business with and I know that Hall is lucky to have these dedicated employees. I would and do recommend Hall to everyone I know. More

I had a coupon for 39.99. The price on the coupon was not the price I paid for the service. They charged regular price then deducted the coupon. If that is the way that it suppose to be then it should not the price I paid for the service. They charged regular price then deducted the coupon. If that is the way that it suppose to be then it should be noted on the coupon. Otherwise I would have went another way with the service to my vechile. At least the most options for the best price available. Just make sure that the coupon states exactly what you are actually getting for your money. More

I was in the dealership to have keys cut and programmed. Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use because our wait was going to be longer than we had thought it was going to be. More

My overall experience with this dealer is great,that is why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. Mark Shepard was very knowledgable, and able to answer all of my questions.I will bring my SUV back any time.Customer service was outstanding.Great job, and keep it up! More

The last time I went in for service, I was told that my brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did!). However, I was told that I was still in the "yellow" and they would check them again the next time I went in. Your service dept. missed an "opportunity" to sell me something that I would not have questioned. I appreciate the honesty demonstrated by this. My only complaint, and it's a small one, was about the condition of the car when returned to me. It had been snowing so the car was covered in a thin coat of snow. As I pulled out, I noticed that the person who brought up my car had used the windshield wipers to clear the front, but I had poor visibility sides & back. I pulled into a convenience store to clean the rest of the windows. But this isn't a deal breaker for my satisfaction with Hall. More