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Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews

1,903 Reviews of Southern Ford - Service Center

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March 16, 2018

Oil change and brake work I went in for an oil change and to fix some squeaky breaks and Kim went out of her way to take care of me More

by Akharper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
B. Galloway, Jason M Kassman, Kimberly Lemons
Mar 19, 2018 -

Southern Ford responded

Thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hall Ford Lincoln Newport News! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2018

Extremely customer satisfaction focused Hall Ford it’s definitely the best people to have your vehicle serviced in a timely manner. Extremely friendly and always attentive to their customers More

by AARON 42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 27, 2018 -

Southern Ford responded

We're so glad that everything was completed quickly and to your satisfaction! If there is anything additional that we can do for you, please let us know! Take care!

February 09, 2018

Great Service Experience Already had an appointment for later that day but had a scheduling conflict. Was able to call Hall Ford and they told me come in now and they would ha More

by MEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Lemons
Feb 27, 2018 -

Southern Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 09, 2018

Excellent service They were quick and very professional. I felt they actually cared about my concerns. I would recommend this store to anyone who need car service. More

by Nathan Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gaye Anderson
Feb 27, 2018 -

Southern Ford responded

Nathan, we are happy our team delivered quick and professional service. We look forward to your next visit! Take care!

February 07, 2018

Gibson Lisa in the service department is awesome!! She got my car repaired in less than 24 hours while having to order the part to be delivered the next day. More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gaye Anderson
Feb 09, 2018 -

Southern Ford responded

Hi Janet, thank you for taking the time to leave a review for us at Hall Ford Lincoln Newport News. We're happy that Lisa could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 07, 2018

Great service Always great service, explains all work before doing it. Lisa always helps me find discounts if applicable! I can say honestly that I will always cont More

by Jennl73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gaye Anderson
Feb 09, 2018 -

Southern Ford responded

Hi, thank you for your amazing review, we truly appreciate it! We hope you will consider us again in the future. Take care!

Feb 09, 2018 -

Southern Ford responded

Hi, thank you for your amazing review, we truly appreciate it! We hope you will consider us again in the future. Take care!

February 07, 2018

Fast and Friendly Service. Very happy with the service provided from Ms. Lemons and the dealership team. I would absolutely recomend this place to as many people I can! More

by C Pavlov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Lemons
Feb 09, 2018 -

Southern Ford responded

Hi, thank you so much for your amazing review! We are pleased to hear that we were able to assist you! We appreciate your recommendation, and look forward to your next visit! Take care!

February 05, 2018

Finally fixed! Lisa Anderson is wonderful! After having a recalled fuel flange replaced, my gas gauge would not register correctly. After the 2nd time of going back More

by Free2play
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gaye Anderson
Feb 07, 2018 -

Southern Ford responded

We are happy Lisa could help resolve the issue with your fuel flange. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2018

Service Quick and great service. We pay a lot of money for these vehicles when we take them in for service we should have a free wash service. More

by Lightell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Paul Tubach, Kimberly Lemons
Feb 06, 2018 -

Southern Ford responded

Thank you so much for all of your feedback. We are glad we could provide you with quick and great service! We look forward to your next visit! Take care!

January 31, 2018

Fast service Great place to get your car serviced. Advisors were prompt with estimated repair time. Car was returned the same way I left it. Good job More

by Jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim lemons
Feb 02, 2018 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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