Southern Ford - Service Center

Scheduled services were completed in a very short time and at a reasonable cost. The waiting area was very comfortable. Personnel were very knowledgeable and answered all my questions. and at a reasonable cost. The waiting area was very comfortable. Personnel were very knowledgeable and answered all my questions. More

William Rodgers was very responsive & courteous. I will use them again for my 2019 Nautilus. I was initially frustrated by the Phone system to schedule a simple oil change but William addressed that. Thank use them again for my 2019 Nautilus. I was initially frustrated by the Phone system to schedule a simple oil change but William addressed that. Thank you. More

Services were outstanding like always never had a problem or issues with this Ford dealerships in Newport News, Va. All the agents are very friendly or issues with this Ford dealerships in Newport News, Va. All the agents are very friendly More

Service Great experience, so easy to schedule & just an easy experience. Larry is so pleasant to deal with, I always schedule with him. Would recommend Hall F Great experience, so easy to schedule & just an easy experience. Larry is so pleasant to deal with, I always schedule with him. Would recommend Hall Ford always! More

Great customer service! I visited the dealership for my state inspection and to get a nail removed from my tire. Willie provided excellent customer service and had me in and I visited the dealership for my state inspection and to get a nail removed from my tire. Willie provided excellent customer service and had me in and out in less than 30 minutes. He definitely made me feel like a valued customer. More

Handicap parking THANK U for taking action on the four cars parked in handicap parking places on 14 Sept. Mr Cooks open door makes it easier to communicate issues . T THANK U for taking action on the four cars parked in handicap parking places on 14 Sept. Mr Cooks open door makes it easier to communicate issues . THANKS MR COOK!!!!! NN. More

ALWAYS EXCUSES I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. I'll start by saying we have been customers of this dealership since the "Center Ford"days..We've purchased several vehicles from Center & Hall Ford.. But I must say with all honesty that their customer service has continually gone downhill. I don't believe that for one minute it's okay to strongly deny you said something when you did, nor is it okay to charge the customer a price differently than is offered on your website "Specials". Both are wrong!! It disturbs me greatly to know that this practice is ripping people off. Not to mention that I had a 9:30 appointment for an oil change & tire rotation & didn't leave until 11:30. Plus no mention when I checked in that it would be so long. This dealership is consistent on ALWAYS being behind. It's sad really!! That the customer has to deal with the Service Department after they've purchased a new vehicle. I wanted to speak with the Manager, but no one was around, nor did anyone bother to ask me if I needed any help, while I wandered the sales floor. NEVER AGAIN!! We will NOT EVER be buying a vehicle from this dealership ever again!! Noone nor this dealership, ever wants to hear from the customer especially when there's an issue. I really hope more past customers & future customes will do the same thing & find a new place to spend our money! Some place where customer service still means GOOD BUSINESS! More

Chris Hancock is the bees knees Chris is an honest guy and wants the best for his customers. I’ll definitely be back again just because of his customer service expertise. Chris is an honest guy and wants the best for his customers. I’ll definitely be back again just because of his customer service expertise. More

Excellent service Ordered a new tire. Gave me the best price in town. It was here in 2 days and installed in record time. He is an asset to the company for sure. Ordered a new tire. Gave me the best price in town. It was here in 2 days and installed in record time. He is an asset to the company for sure. More

Still a satisfied customer I have been having my vehicle serviced at this location for almost 2 years. I have been very pleased with the professionalism, punctuality and efficie I have been having my vehicle serviced at this location for almost 2 years. I have been very pleased with the professionalism, punctuality and efficiency of the staff as well as service team. On my last visit I had an issue which I addressed with management and it was taken care of promptly. The service manager went above and beyond to correct the problem. I will continue taking my vehicle to Hall Ford for my service needs. More