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1,904 Reviews of Southern Ford - Service Center
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March 28, 2020
William Rodgers provided great service for my 11 Ford Fusion. I will be sure to go back there when I need service performed on my vehicle. Fusion. I will be sure to go back there when I need service performed on my vehicle. More
by davidmccarthy872
Employees Worked With
William Rodgers
March 25, 2020
worst experience ever Brought my car in for several issues. Was called within 2 hours of it being their. I was told that to find the issue they would have to do 270 worth Brought my car in for several issues. Was called within 2 hours of it being their. I was told that to find the issue they would have to do 270 worth of work before they could diagnose the issue. They ignored the other issues i was having. When i told them not to touch my car and i would come pick it up i was told that was the going rate for this. When i went to pick up my car they tried to charge me $90 dollar for "diagnosing the issue" of which they didn't do. To add to this i was never told about this fee or asked to authorize it. After fighting for not having to pay it i was finally given my car back. Worst experience at a service center i have ever had. More
by ajacks
Employees Worked With
William Rodgers
March 23, 2020
The staff was professional and proficient. A seamless process. Will recommend it to family and friends. Steve Cooke let me know what the techs had found. process. Will recommend it to family and friends. Steve Cooke let me know what the techs had found. More
by Mcgheestanley
Employees Worked With
Steve Cook
March 21, 2020
Service manager Stephanie is the best glad to have her back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. back. Very helpful and very thoughtful suggest things that I needed done. Helped out looking for my account number. More
by ftirado
Employees Worked With
Stephanie Spangler
March 18, 2020
Visited the service department. Mr. Rodgers assisted me. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. He was very professional and articulate in communicating the process. Aost welcoming change in dealing with dealerships. More
by lac39180
Employees Worked With
Josh Cobb, Cameron Oneil Womack, Steve Cook, William Rodgers
March 17, 2020
Stephanie, the service consultant, was great! She was friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. friendly and very helpful. The service was done on time and efficiently. The shuttle gentleman was great as well. More
by jrarango
Employees Worked With
Stephanie Spangler, Ciara Woods
March 16, 2020
Steve, my Technician, was so knowledgeable and professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there More
by Robin
Employees Worked With
Steve Cook
March 14, 2020
Mike! In the service department was amazing, my car was ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall Ford Lincoln in Newport News. More
by Lindamjudd77
Employees Worked With
Mike
March 11, 2020
I have been buying from Hall Ford for 20 years.Everyone I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with the employees has been an added reward. More
by Mahoye
Employees Worked With
Xavier Hugo Blackwell, William Rodgers
