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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews
Call Service Center (757) 266-4998

1,904 Reviews of Southern Ford - Service Center

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October 08, 2020

Hall Ford Lincoln continues to provide excellent customer service and experiences. My Lincoln has been serviced several times with Hall Ford Lincoln with continued outstanding performance. More

by Alfred
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
Oct 13, 2020 -

Southern Ford responded

Alfred, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

October 07, 2020

The service department was fantastic! They were able to answer any questions I had about the trailer brake controller that I was having installed and provided information on future items that I was looking More

by DMCTIMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Report | Print
Oct 13, 2020 -

Southern Ford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions we will be more than happy to assist you! Safe travels!

October 01, 2020

William and his team did a great job on my vehicle I recommend hall ford Lincoln dealership too any one looking for a great place too have their vehicle service! Thanks again william rogers! More

by xblackwell48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Jango, Steve Cook, William Rodgers
Report | Print
October 01, 2020

I was very impressed with the service that I received from Halls in Newport News. The GM Patrick was very accommodating & the rep Stephanie was very helpful. I would definitely return! Thank you, Helen More

by pattersca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
September 26, 2020

Great customer service from my advisor Always leave with Great customer service from my advisor Always leave with feeling of satisfaction Marcus is the best He has taken care of my vehicles My truck h More

by Barracuda1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, Xavier Hugo Blackwell, Stephanie Spangler
Report | Print
Sep 28, 2020 -

Southern Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 24, 2020

Was able to get fast appointment. I was early but they had me drive right in. Extremely friendly and courteous. Completed oil change and tire rotation rapidly. Very comfortable lounge area. More

by nancerp01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook
Report | Print
Sep 28, 2020 -

Southern Ford responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2020

First time here, but definitely won't be the last. Customer service made me feel like a customer!!! Too bad oil changes aren't more often. More

by Walkerjohn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Report | Print
Sep 24, 2020 -

Southern Ford responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear your experience was wonderful! Thank you, and have a fantastic day!

September 19, 2020

Stephanie was friendly and accommodating ... Service was satisfactory ... I appreciated the truck being washed and vacuumed. I also appreciated the way she communicated with me through text More

by jrarango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
September 19, 2020

Thank you for the help. See you guys next time I need an oil change. Always helpful and prices are decent enough that I’ll come back. More

by Jhardell13579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Report | Print
Sep 24, 2020 -

Southern Ford responded

Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

September 19, 2020

I am very happy with the service I received on my mustang Mike Lewis was most helpful and accommodating in getting my car repaired thanks More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook, Mike Lewis
Report | Print
Sep 24, 2020 -

Southern Ford responded

Ron, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much again for your feedback! We hope you have a great day!

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