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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews

1,904 Reviews of Southern Ford - Service Center

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October 22, 2020

Appreciated the email reminder for service due and ability to make appointment that way. Was also able to include appointment for overdue state inspection. Do not appreciate being forced to use a More

by dt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Oct 26, 2020 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

October 22, 2020

William Rodgers was the nicest & most helpful guy. He is the reason we will be bringing all our trucks & cars to Hall Ford! Great Service! More

by Mmalamala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Oct 26, 2020 -

Southern Ford responded

Hi, your satisfaction is our top priority. Thank you so much for choosing Hall Ford Lincoln Newport News as your first choice for service! We hope you have a great day!

October 21, 2020

From start to finish, we had an excellent experience! Stephanie Spangler, CSR, was, as always, very attentive to detail & excellent service!! 👏🏼 Thank you so much!! 😃👍🏼 More

by Steve & Regina M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Steve and Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Have a fantastic day!

October 21, 2020

Thank you for GREAT customer service from Stephanie and Eddie!!! Always top notch!!! Thank you for going above and beyond!! Serviced and coordinated both our vehicles in one day on short notice. More

by B Gentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Eddie Marshall
Oct 26, 2020 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Until the next time we meet, take care!

October 20, 2020

Always very professional and courteous. Explains service problems thoroughly. Work is always well done and completed in a timely manner. I have not purchased a vehicle from this location but I would recomme More

by dwatts128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

October 20, 2020

Great Service Department at Hall Ford. The young lady who always helps me, Stephanie Spangler, is a jewel. I am so thankful I purchased my Lincoln MKX there. More

by Teblafem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
October 19, 2020

Very clean and efficient check-in area. You pull up and your service manager greets you by name, takes your keys and that’s it. They confirm what you are here for and that’s it! Very courteous and profess More

by Grover1587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Hi, thank you for your support! We're happy we could help. Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2020

I’m from out of state and received the same five star treatment that I am currently accustomed to from Lincoln in NJ. This included prompt and courteous valet service as well as being offered a beautiful More

by Nita
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric, Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Nita, we are so happy to read such a great review about Hall Ford Lincoln Newport News! We hope to be of service to you again! Take care!

October 14, 2020

This is the only place I trust to buy a car or service my vehicles. You can trust Hall Ford. I have purchased 3 vehicles here and will be buying my son a car from them next year. I have all of my vehicles More

by Roquemoresva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Ted Desantis, Mike Lewis
Oct 20, 2020 -

Southern Ford responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2020

Fast, friendly service. Very professional staff in service area. Use shuttle with no problems; nice driver. Will return for any future issues with my vehicle. More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Mike Lewis
Oct 14, 2020 -

Southern Ford responded

Hello, your wonderful feedback and rating mean a lot to us. We hope you continue to choose us for all your automotive needs! Safe travels!

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