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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews

1,904 Reviews of Southern Ford - Service Center

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January 12, 2021

Make my appointment and I'm in and out with excellent service as always. They wash and vacuum my truck and service is so wonderful. My birthday was Friday the 8th and I received a call from them wishing More

by MamaTis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jan 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs. Take care!

January 11, 2021

Transmission specialist did horrible job. Recommended new transmission due to car age. Took to transmission specialist. Fluid in car just extremely low. No transmission needed. More

by Loveajm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lewis
Feb 01, 2021 -

Southern Ford responded

Carolyn, thank you for speaking with our Service Manager, Jeff Dobson, and for giving us the opportunity to resolve your concern. We hope to have the opportunity to serve you again in the future. If you have any further questions, please do not hesitate to reach out to Jeff directly at (757)989-5780. Thank you.

January 09, 2021

This was by far the most frustrating experience I've had with a dealership. My vehicle was in the shop here for over two weeks. I could never get Stephanie on the phone to talk to her about my questions and More

by Smith82
Customer Service
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
Jan 15, 2021 -

Southern Ford responded

Thank you for your feedback. We understand you've spoken with our Service Manager, Jeff Dobson, and that you expressed having a great experience with our service department. If we may be of any further assistance, please do not hesitate to contact Jeff directly at 757.989.5780. We look forward to serving you again in the future. Thank you.

January 02, 2021

Service work was fine. Found service rep a little condescending. Insinuated that the tires on the vehicle "what did you have somebody do it in the yard". Not sure why he would make this comment. I am More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Spangler, Mike Lewis
Jan 15, 2021 -

Southern Ford responded

Thank you for your feedback. Our Service Manager, Jeff Dobson, would like the opportunity to discuss your experience with you personally. Unfortunately, she has been unable to locate contact information in our database. At your convenience, please call Jeff directly at (757)989-5780 or private message us here with your full name, preferred contact number and the best time to reach you. Thank you.

December 24, 2020

I had my F150 crewcab towed to Hall Ford. They had it fixed the next day. Thank you William! The service was finished faster than expected. Thanks Hall Ford! More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Dec 25, 2020 -

Southern Ford responded

Hi Rick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2020

The service was great. However, I was quite apprehensive with about half the people I saw wearing masks riding below their nose, both staff and customers. More

by Van
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Dec 23, 2020 -

Southern Ford responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!

December 18, 2020

I appreciate the personal care I receive from Stephany. The service department is excellent and professional. I have been a Hall Lincoln customer for 6 years More

by mab94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Dec 22, 2020 -

Southern Ford responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 18, 2020

Everything went well there were no problems. The work was finished in a timely manner. I have a couple of questions that I am sure have a simple answer. More

by MarloweKatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
December 05, 2020

I use Hall Ford all the time for my maintenance work. The service department is always friendly and easy to work with. I trust the people there to do the work right and they have met my needs. Good place to More

by lpayne9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Dec 07, 2020 -

Southern Ford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 03, 2020

The staff was prompt in taking my vehicle at the stated appointment time. My questions were answered to my satisfaction. Overall, great experience at Hall Ford. More

by Kingranch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisha Cardwell, William Rodgers, Mike Lewis
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