Southern Ford - Service Center

Mike is my Rep. he is one of the best. I have been coming to the dealership since I bought the vehicle. Service is great. to the dealership since I bought the vehicle. Service is great. More

I’ve had plenty of Setvice Advisors but nothing close to what I get from Stephanie Spangler. She the most AMAZING service advisor who knows my car, services I need, friendly and great customer service. I li what I get from Stephanie Spangler. She the most AMAZING service advisor who knows my car, services I need, friendly and great customer service. I live in Norfolk and had the chance to give other dealerships a chance on servicing my car and it was not pleasant. I came back to Newport News and never leaving because of Stephanie. I will take the drive for Amazing customer service any day! Thanks Newport News Hall Ford Lincoln and Stephanie! More

Stephanie is just an amazing representative of Hall Ford. Her customer service, professionalism, and caring attitude is truly remarkable. Her honesty, integrity, and loyalty to her customers is why I continu Her customer service, professionalism, and caring attitude is truly remarkable. Her honesty, integrity, and loyalty to her customers is why I continue to have my vehicles serviced at Hall Ford. More

The work was done very timely, the people were friendly and informative, waiting room is clean and comfortable. Coffee would have been nice, hopefully returning. and informative, waiting room is clean and comfortable. Coffee would have been nice, hopefully returning. More

Things worked as I expected them to work. Usually, whoever tells me what they did to the vehicle on the way to the cashier. But, this was a fairly simple job. whoever tells me what they did to the vehicle on the way to the cashier. But, this was a fairly simple job. More

Mike explained my vehicles recall situation and discussed my heater repair with me.  He also checked on possible warranty coverage for the heater repair. Both the recall and heater repair were completed on t my heater repair with me.  He also checked on possible warranty coverage for the heater repair. Both the recall and heater repair were completed on time without a hitch. More

Stephanie was outstanding she explained to me what was needed for my car and kept me informed. Stephanie was very patient and understanding and personal . needed for my car and kept me informed. Stephanie was very patient and understanding and personal . More

Brought vehicle in for service on 1/7/2021 and as usual Stephanie Spangler provided outstanding customer service. So happy she is back! Thank you Stephanie!!! M. Powell Stephanie Spangler provided outstanding customer service. So happy she is back! Thank you Stephanie!!! M. Powell More

Poor mechanics. I brought my car in for an oil change and the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor custome the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor customer service. This is my second time having an issue at this location. If I could do zero stars, I would. More

Stephanie Spangler Is very professional,Kind,helpful and know what she is doing,She explained everything thoroughly.Excellent service, I definitely recommend Hall Ford Lincoln. know what she is doing,She explained everything thoroughly.Excellent service, I definitely recommend Hall Ford Lincoln. More