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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews
Call Service Center (757) 266-4998

1,904 Reviews of Southern Ford - Service Center

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March 24, 2021

All of the service staff is friendly and courteous, I have been a customer for over 10 years and always feel confident that my cars are all taken care of. More

by kmcguffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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Mar 24, 2021 -

Southern Ford responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 11, 2021

I didn’t get the “works” special that was advertised! I was charged over a hundred dollars for an oil change and tire rotation. I paid extra for rear brakes, but that cost was for $169.00. The total was More

by silva.eddie446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Report | Print
Mar 26, 2021 -

Southern Ford responded

Thank you for your feedback and for taking the time to speak with our Service Manager, Jeffrey Dobson about your experience. We are pleased to hear that we were able to come to an amenable solution. If we may be of any further assistance, please do not hesitate to contact our Jeffrey Dobson at 757.989.5780; we look forward to serving you again in the future. Thank you.

Mar 26, 2021 -

silva.eddie446 responded

I never spoke to a service manager, or a Jeffery Dobson. I spoke to Jon Conway who is a service adviser. I was told that Hall Auto would reimburse me the difference from the total price after honoring the service coupon. I still don’t know if Hall credited my credit card yet, as I am out of town and for some odd reason, I am unable to check my account from my mobile phone. I’m guessing that my credit union is offline at the moment To be clear and fair, I’m not one who usually complains about service issues at all. During the past 5 years, I have always appreciated how Hall Auto took care of my vehicles maintenance needs. But to be totally honest, I don’t think that this matter should have even gone this far. I should have been charged the correct amount from the start, and when I questioned the amount, I should have received the proper amount on the spot. But then, to make matters worse, the service technician did not install my rear brake parts correctly, which caused the vehicle to shake and vibrate badly. So, I had to return it to get that matter corrected. That was an issue totally out of my hands. It was Hall Auto’s shoddy maintenance that caused that issue. And I still hadn’t heard if the first issue was even resolved yet at that time. In all honesty, had I been the service manager, and someone came in with the same issue, I would have personally called that customer and refunded his money completely! But, it seems to me that one customer who isn’t happy will not hurt the “bottom line”. So now, I hate to say, that I’m not sure I can trust Hall Auto for any of my future maintenance needs.

Mar 30, 2021 -

Southern Ford responded

Thank you again for your feedback and for giving us the opportunity to address your concerns. We are pleased to hear that you will be returning to service with us in the future after speaking with our Service Manager, Jeff Dobson. If we may be of any further assistance, please do not hesitate to contact Jeff Dobson at 757.989.5780. Thank you.

March 08, 2021

I took my vehicle to get it service and the service department did a great job. Great customer service and appreciate all that was done. More

by Adwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dobson
Report | Print
Mar 09, 2021 -

Southern Ford responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Ford Lincoln Newport News!

March 05, 2021

William Rodgers is excellent. I would have went somewhere else if it were not for his great customer service. I also like the text chat feature It seems to work better than going through operato More

by Curtis_evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciara Woods, William Rodgers
Report | Print
Mar 07, 2021 -

Southern Ford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 04, 2021

Received great service from Mr Rodgers. Appreciate the time and effort. Provided me with all detailed information about my car. Good customer service and will bring my car back More

by Adwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Report | Print
Mar 07, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much again for choosing Hall Ford Lincoln Newport News as your first choice for service!

February 27, 2021

I received the appointment time I requested and my service completed on time. Check in and check out was very efficient at the quoted estimate. More

by hillotis78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
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Mar 01, 2021 -

Southern Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

February 25, 2021

I missed my appt and came in the following day, but Mike (my service writer) was amazing and fit me in and got me out within an hour or so. He was very knowledgeable about the services Hall provided and als More

by jennkiser2384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Report | Print
Feb 25, 2021 -

Southern Ford responded

We appreciate your response to Mike's outstanding service! We sincerely value your business, and look forward to your next visit!

February 17, 2021

Very Nice Customer Service. Thank you for your Help and assist with my F-150. Please submit an Customer service award for this employee He was great. More

by Floyd.w.middleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Report | Print
Feb 19, 2021 -

Southern Ford responded

Floyd, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

February 12, 2021

I have been with Hff all Ford since I was t res transferred her back in 1997, gave bought for me or family 7 vehicles, I will continue to do business More

by Raschkecsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Hugo Blackwell, Stephanie Spangler, William Rodgers
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Feb 15, 2021 -

Southern Ford responded

Thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 11, 2021

The service was outstanding! They were knowledgeable, communicated very effectively, and provided the highest quality service. I highly recommend Hall Ford Lincoln Newport News to you for your next vehi More

by TCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Report | Print
Feb 13, 2021 -

Southern Ford responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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