Back

Southern Ford - Service Center

Newport News, VA

4.7
1,907 Reviews

1,907 Reviews of Southern Ford - Service Center

Sort by
April 26, 2025

A recall update for my 2023 F350 rear camera was completed professionally by Southern Ford technician. More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The service person seemed disorganized. I called to check on my car and was told it was ready for pickup. When I arrived the manager discovered he was looking at wrong car and mine had not More

by SMSGTRET
Recommend Dealer
No
Employees Worked With
ROBERT JOHNSON
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

They made me feel so important from the time I walked in, till the time I walked out. 😊👍🏽 More

by HISVESSEL1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Courteous and knowledgeable service provider. Kept me informed and explained the services completed and explained any recommended or required services. More

by ARTHUR.SCHLOTZHAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

I would like to thank Stephanie Splanger for all the assistance she gave while I was at the dealership. She is easy to talk with and helpful to insure you get the best service. Thanks for an enjoyable e More

by RCR1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

The dedication, attention to detail, and commitment to excellence could not go unnoticed. The team was very helpful. More

by dubreyc
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
April 20, 2025

Your employees great . You need a schedule team for upcoming maintenance apts (every 6 months). More

by Kim Davis
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Stephanie has made us love the dealership as has Patrick George! Excellent service and kindness! More

by nancy.ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

I recently had knee surgery with complications. While I was unable to drive, my inspection sticker expired. Southern Ford was able to fit me in the next day!!! And they included my oil change too! More

by Snickers6162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Edwin was very professional and great at keeping me informed every step of the way. Contacting me with new updates as soon as he had them. Will definitely be coming back to Edwin and Southern Ford for More

by Roy Sorrells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...