Southern Ford - Service Center

I was greeted immediately when I arrived at the dealership. It only took 5-10 minutes for the service tech to start working on my vehicle. I was pleased that the wait wasn't very long. dealership. It only took 5-10 minutes for the service tech to start working on my vehicle. I was pleased that the wait wasn't very long. More

Always been nice when I go for Service and always have a smile and get me out quickly smile and get me out quickly More

They don’t do the job you ask and charge for shop supplies not used supplies not used More

They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue that has existed since I purchased the car, but they have still failed to resolve the problem. I have also sent multiple emails to different staff members asking for this issue to be fixed, but no one has ever responded. I am extremely disappointed. More

Always cordial and honest…these are attributes I demand of my service providers…kudos to Ms Gwen, Ms Stephanie & Ms Alicia of my service providers…kudos to Ms Gwen, Ms Stephanie & Ms Alicia More

Stephanie is the reason Southern Ford has my business. She’s always professional and efficient. She’s always professional and efficient. More

Stephanie Spangler, and her technicians are the reason I drive out of my way, to Newport News to come to Southern Ford. Her customer service, and he technicians expertise have left me absolutely satisfied f drive out of my way, to Newport News to come to Southern Ford. Her customer service, and he technicians expertise have left me absolutely satisfied for the couple of years I have been coming. If Stephanie and her team are there, I will continue coming to Southern Ford for all of my automotive needs. More

The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. They addressed my concerns and was successfully repaired our Transit. More

Pretty fast and nice The service was amazing and it was fast The service was amazing and awesome and amazing and fast and the hostess was amazing fast The service was amazing and awesome and amazing and fast and the hostess was amazing More

This dealership has serviced our vehicles for many years and we are pleased with their work. and we are pleased with their work. More