Southern Ford

I was in the dealership to have keys cut and programmed. Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use because our wait was going to be longer than we had thought it was going to be. More

My last four cars have been bought at Hall Ford. I've had the opportunity to live and buy cars in many states and I can say without reservation that Hall Ford, led by Mark "Cropduster" Sands, is the best dea the opportunity to live and buy cars in many states and I can say without reservation that Hall Ford, led by Mark "Cropduster" Sands, is the best dealership I've done business with. Exceptional customer service...start to finish. More

My wife and I drove to Hall Ford from Hampton to test drive the Ford Escape. The sale price was clearly listed on the windshield and was way below what I expected based on the reasearch I had done on th drive the Ford Escape. The sale price was clearly listed on the windshield and was way below what I expected based on the reasearch I had done on the internet, not to mention what the other dealerships listed. Our salesman was very friendly and went well beyond the sale by helping my wife sync her phone to the microsoft sync sytem after the sale was complete. I went into the dealership expecting to haggle over price and trade-in, but Hall Ford came in below the price I was willing to pay based on the research I had done on the internet. The trade value was more than I was expecting based on Kelly's Blue Book. Tack on Ford's low apr for financing and all we had to do was sign papers. We love the new Escape and based on the experience we had at Hall Ford we will certainly purchase our next Ford at Hall. More

i was impressed from start to finish. i asked for a quote on the internet late saturday night and received an e-mail on what they could do for me plus a phone call early sunday morning (9:30). i was t quote on the internet late saturday night and received an e-mail on what they could do for me plus a phone call early sunday morning (9:30). i was told that someone would contact me on monday and sure enough they did. i was informed that the vehicle i wanted was not on the lot and that they will contact other dealers to get exactly what i wanted at no added cost to me. chris vandenheede and daniel nance made every effort to secure the exact vehicle but unfortunately no one had that color. they kept me informed every step of the way so i didn't have to go and wait while they were looking. i gave them a fallback position and they kept looking for what i wanted. in the end, they found what i wanted. the dealership honored all promotions and the paperwork was painless. i definitely recommend going to thid dealership. More

My overall experience with this dealer is great,that is why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. Mark Shepard was very knowledgable, and able to answer all of my questions.I will bring my SUV back any time.Customer service was outstanding.Great job, and keep it up! More

My experience with Hall ford in Newport News was absolutly outstanding...Our sales person Nat was great and very friendly...I am definatly a Hall Ford customer for Life!!!! I bought a 2004 Chevy Tah absolutly outstanding...Our sales person Nat was great and very friendly...I am definatly a Hall Ford customer for Life!!!! I bought a 2004 Chevy Tahoe and we could not be happier with it....We were in and out in no time. More

The last time I went in for service, I was told that my brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did!). However, I was told that I was still in the "yellow" and they would check them again the next time I went in. Your service dept. missed an "opportunity" to sell me something that I would not have questioned. I appreciate the honesty demonstrated by this. My only complaint, and it's a small one, was about the condition of the car when returned to me. It had been snowing so the car was covered in a thin coat of snow. As I pulled out, I noticed that the person who brought up my car had used the windshield wipers to clear the front, but I had poor visibility sides & back. I pulled into a convenience store to clean the rest of the windows. But this isn't a deal breaker for my satisfaction with Hall. More

i gave the rating that i did for the reasons of when i called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it to called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it told what to do when i got the dealership so i wouldnt have to ask around when i got to the dealership the people that i talked with were nice knew what they were doing and handled everything to were i was in and out the dealership with my car in under an hour so it was very help More

Needed annual inspection in a hurry. Honored free inspection policy from Hall Honda. In and out in less than one hour without reservations. Comforable lounge with free coffee and tv. Friendly service inspection policy from Hall Honda. In and out in less than one hour without reservations. Comforable lounge with free coffee and tv. Friendly service, too! Will probably use again. Definitely reccomend. More

never had a problem with the service at Hall. We had our vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that wi vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that will listen to me, I have had vehicles in the past serviced at other places where this did not occur. More