
Southern Ford
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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We were in need of a reliable car for our son who would be heading off to college. Mr. Kohlenhoefer helped us located an affordable car that met our needs: a dependable used car, in good physical conditio be heading off to college. Mr. Kohlenhoefer helped us located an affordable car that met our needs: a dependable used car, in good physical condition, worthy of being a graduation gift. Mr. Kohlenhoefer had the shop evaluate the car's mechanical condition, and found some things that needed to be corrected before we received the car. We are very pleased with the work that was done, and with the service he provided us. More
Mr. John Barron was a life saver. I had a bad experience with another dealership, and he kept in touch with me in reference to the vehicle I had been tracking for 2 weeks. Fortunately for me, the person who with another dealership, and he kept in touch with me in reference to the vehicle I had been tracking for 2 weeks. Fortunately for me, the person who was originally buying the vehicle ended up not buying it, so I was able to put a hold on the car and pick it up Memorial Day (I spoke with him the Thursday prior.) When I arrived at the dealership Monday morning ( live in Woodbridge, VA; the dealership is in Newport News...over 2 hour away), several people recognized my name and had paperwork ready for me...and the car was detailed and ready to go (with a sign on the front seat that sead "sold".) The whole process took less that 3 hours (and that includes the 30 minutes I took driving the vehicle around before the sale.) Everyone I worked with was extremely professional and curteous. No one tried to haggle me into anything I didn't want, and they thoroughly explained anything I had questions about. I HIGHLY recommend this dealership to anyone looking to buy a Ford...regardless of where you are in Virginia! More
I stopped in to just look at a vehicle on the lot. I was greeted by Chris in a VERY friendly and professional manner right away. I ensured him not to waste his time with me because I'm not in the market an greeted by Chris in a VERY friendly and professional manner right away. I ensured him not to waste his time with me because I'm not in the market and his reply was, " I can still answer any questions about any vehicle we sell." Most sales people at other dealerships would have just walked away from me as soon as I said that but he spent more than 30 minutes with me, took me inside and showed me things about his products that I knew nothing about. Great Job, Chris!!! More
This was for me, and absolutely wonderful experience. The staff at Hall Ford are truly professional and knowledgable experts. they really went the extra mile to provide me with the vehicle I wanted and made staff at Hall Ford are truly professional and knowledgable experts. they really went the extra mile to provide me with the vehicle I wanted and made sure that that was the vehicle I left with. I will certainly return to Hall Ford and refer all my friends, family, and any one interested in a great buying experience. I have purchased several vehicles in the past and I have never had service like what I experienced today. Kudos to you, the staff at Hall Ford Newport News. More
I bought a new 2003 Expedition from Nat, and loved him and the experience..Whenever I would go in for service, we would chat. With gas prices what they are now, I needed to downsize to an economical car, and the experience..Whenever I would go in for service, we would chat. With gas prices what they are now, I needed to downsize to an economical car, and the experience was great again with Nat. This week I bought a 2012 Focus from him, He is so knowledgeable and friendly. He is my favorite "car guy" and we will always go back to Nat King Colter....love u sweetie, thanks for a great experience in car buying. More
Dave and Cameron at hall really helped me out getting approved for my first auto purchase. They were able to find a lender and really just took care of everything i needed and explained every step of the approved for my first auto purchase. They were able to find a lender and really just took care of everything i needed and explained every step of the way. They were both very understanding of my situation and worked very hard to go above and beyond the call of duty. I honestly HATE the car buying experience and had a bad outlook on auto dealers but Dave and Cameron changed my mind. I would gladly recommend them to family and friends and anyone else who is looking for direct honestly with an auto dealer. Thanks again to Dave and Cameron. More
Great Experience! Chris Cuthbertson was great to work with. He was more than happy to show us every vehicle on the lot in an attempt to find something we could live with. Never tried to sell us somethi with. He was more than happy to show us every vehicle on the lot in an attempt to find something we could live with. Never tried to sell us something we didnt want. I have no complaints what so ever! Thanks Chris fot the great job!!!! More
I went to Hall Ford to purchase my first car. All of the employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my employees were very kind and helpful. They were attentive to my every need and answered every question I had... and I had quite a few. I enjoyed my interactions with Hall Ford and how quick and easy the purchasing process was. I would definitely considering buying there again. More
I have been happy with Hall Ford until this past week when I attempted to get the free state inspection for a car originally purchased from Hall Ford. I am extremely unhappy because they said that I nee when I attempted to get the free state inspection for a car originally purchased from Hall Ford. I am extremely unhappy because they said that I needed a $1900 repair to pass the inspection. I took the car to a different shop for the repairs because I received an estimate that was 1/3 the cost of Hall however they could not find the problem. They even kept the car overnight to recheck it first thing in the morning when the car was completely cold. I had them inspect the car. I doubt I will ever go back to Hall for Sales or Service! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Thanks for the response however I'm am not sure if the message was completely understood. I absolutely understand that any repairs to the car are at my cost. I have no dispute with that. My issue is with the inspector failing the car for something that was not an issue. The shop I took it to kept it for 2 days trying to find a leak to fix. There wasn't one. I feel the diagnoses by Hall was either incorrect or dishonest and could have cost me $1900. Obviously that leaves a very bad taste in my mouth. Also, I looked for manager email addresses on your website and was unable to find any. I think it would be good customer service to provide that information to your customers so when a problem occurs they that option as an avenue to provide feedback. LAST UPDATE: I met the State Police Inspector at Hall Ford and nobody was able to detect a leak, see a leak with the smoke machine, see ANY signs of a leak. The mechanic still insists that it at least leaks first thing in the morning however there was NO rust or carbon to indicate ANY leak. No apology or other attempt to improve on my customer experience. Also, since this issue I have spoken to a couple of people that have also had problems with this service department. Interesting stories to say the least. I will purchase my next vehicle (which will still be a Ford) somewhere else! More
Whole experience was enjoyable. Staff was friendly, informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I in informative, and the best off all I was not overly pressured to make a purchase. Dealer seemed to display a genuine desire to help my family and I into a vehicle that was best suited for us. My husband and I went shopping for a new bed frame and came home with a new 2011 F-150 Ecoboost!! The financing department and general manager were just as awsome...the whole process of trading in our 2009 GMC Sierra and purchasing the new Ford only took about 3 hours, the shortest trip to buy a vehicle I have ever had!!! They schedualed the enviromental package within the next day and covered our rental car, plus took the time to walk us through how to use the new Sync technology. Overall it was a great experience and I would recommened all to visit Hall Ford in Newport News. More