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Southern Ford
Newport News, VA
2,578 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,578 reviews
July 02, 2025
They don’t do the job you ask and charge for shop supplies not used supplies not used More
by Donnie.s53
Verified CustomerEmployees Worked With
July 02, 2025
They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue that has existed since I purchased the car, but they have still failed to resolve the problem. I have also sent multiple emails to different staff members asking for this issue to be fixed, but no one has ever responded. I am extremely disappointed. More
by youncho76
June 30, 2025
Always cordial and honest…these are attributes I demand of my service providers…kudos to Ms Gwen, Ms Stephanie & Ms Alicia of my service providers…kudos to Ms Gwen, Ms Stephanie & Ms Alicia More
by THESTONEYS1
June 29, 2025
Stephanie is the reason Southern Ford has my business. She’s always professional and efficient. She’s always professional and efficient. More
by Bill T
Employees Worked With
June 29, 2025
Stephanie Spangler, and her technicians are the reason I drive out of my way, to Newport News to come to Southern Ford. Her customer service, and he technicians expertise have left me absolutely satisfied f drive out of my way, to Newport News to come to Southern Ford. Her customer service, and he technicians expertise have left me absolutely satisfied for the couple of years I have been coming. If Stephanie and her team are there, I will continue coming to Southern Ford for all of my automotive needs. More
by Austin Soule
June 29, 2025
The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. They addressed my concerns and was successfully repaired our Transit. More
by DONAJIMTED
June 28, 2025
This dealership has serviced our vehicles for many years and we are pleased with their work. and we are pleased with their work. More
by PAllen
Employees Worked With
June 28, 2025
Great service as usual, and thanks to Alicia Chapman-Jones for excellent customer service and efficent processing in a tomely manner Chapman-Jones for excellent customer service and efficent processing in a tomely manner More
by JIMJACKSON77
June 28, 2025
Outstanding service and attention to detail. I thoroughly recommend and especially enjoyed the video walkthrough on my vehicle while it was in technicians bay getting oil change. I thoroughly recommend and especially enjoyed the video walkthrough on my vehicle while it was in technicians bay getting oil change. More
by hendricksen11
Employees Worked With
