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Southern Ford

Newport News, VA

4.7
2,608 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,608 reviews

July 27, 2025

The employee there are very kind, courteous and knowledgeable. I highly recommend this dealership to anyone More

by Citaggart77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

I appreciate the service completed, We had to commit to a repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. More

by M Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

We had a great experience at Southern Ford! ! It was Easy to work with our salesman!! More

by BARBCLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Cobb
July 26, 2025

Had a good experience from start to finish. Highly recommend not forcing customers to write a review after giving a 5 star. More

by michele.langley71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Communication at the service department is non-existent. No one ever answers the phone even though there are always people there. They have my truck for days on end and never call me or provide any informat More

by Joecroswait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever the Manager is
July 25, 2025

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
1.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
1.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

I like the pickup and drop off keep it up that good work good work More

by bosn392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

wonderful and great service! Will definitely go back. however, this 15 word minimum review is a bit much. More

by LVEGA.3712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 22, 2025

No problem getting a service appointment Friendly service from start to finish. Haven't had any type of issues while using Southern Ford for our Kia More

by alainagbyrd
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
Jul 24, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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