Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Went there for a safety recall on my 2014 Jeep Patriot. They didn't have my appointment on schedule, even if I had a reminder card that their employee gave me when I booked it. No problem, though, they t They didn't have my appointment on schedule, even if I had a reminder card that their employee gave me when I booked it. No problem, though, they told me to leave my car and that they would do the replacement. They didn't tell me how long they would need for the service, nor did anyone explain what they would do (before or after they finished the work). When I called in the afternoon to ask if my car was ready (I left the car at the shop at 0700), it took me a little less than 2 hours to find out that the car was ready. I was constantly on answering machines or employees who were saying that the "responsible" employee for my car was unavailable at the time. So, overall, not happy at all with the customer service of this service center, as I deemed their behaviour to be unprofessional and lacking respect for my time. More

The worst communication with the customers. Southern kept our Jeep over a month and it was next to impossible to get updates. On more than one occasion we got conflicting reports. Usually we wo Southern kept our Jeep over a month and it was next to impossible to get updates. On more than one occasion we got conflicting reports. Usually we would just get no response More

Great servic and i ebjoid the facilities. Wait time wasn't too bad. Have always liked southern. Wait time wasn't too bad. Have always liked southern. More

Service was very good and completed in a timely manner would highly recommend it I have zero complaints would highly recommend it I have zero complaints More

Heather was an absolute professional. I have always gotten great service here. I recommend this dealership to all of my friends. I have always gotten great service here. I recommend this dealership to all of my friends. More

My experience was very pleasant since there was a product recall I was given a rental car recall I was given a rental car More

Katie handled my situation very quick and very professional , staff was very professional from the time I got there til I left professional , staff was very professional from the time I got there til I left More

I came in to get an inspection on my impala. It took just a few minutes to get the paperwork done. The southern shuttle took me back home, so I am able to continue working. they text me when my It took just a few minutes to get the paperwork done. The southern shuttle took me back home, so I am able to continue working. they text me when my car was ready and sent the southern shuttle back to pick me up so I was able to pick up my car. Thank you, shuttle driver Mr. Robert I appreciate you. More