Southern Dodge Chrysler Jeep Ram FIAT - Service Center

The repair shop has tried to fix my car multiple times without success. As of now, there is a bill for nearly $1400 for parts and labor that were done because they made a mistake. I’m being told that it’s without success. As of now, there is a bill for nearly $1400 for parts and labor that were done because they made a mistake. I’m being told that it’s my responsibility to pay for the repair that did nothing to fix my car. I’m waiting to hear from corporate regarding “next steps”. To make matters worse, there is ZERO chance of getting someone on the phone rather it be sales or service. They don’t respond to voicemails or texts. This is the worst experience I’ve ever had in my 45 years of life. At this point I just want my broken car back and my bill wiped clean. More

They did a pretty good job. No huge complaints from me on this car purchase No huge complaints from me on this car purchase More

Overall, not a bad dealership Follow up about work lacks a little. Would recommend her lacks a little. Would recommend her More

Great service Have always bought my vehicles from them. Would recommend them to every one@ Would recommend them to every one@ More

The team at Southern is great, can't ask for better service or friendlier people. I would highly recommend them. service or friendlier people. I would highly recommend them. More

Easy to get appointment, excellent work , bill was concise and easy to read. Would differently go back. concise and easy to read. Would differently go back. More

Great customer service. Service technicians keep customers updated on repairs and future maintenance updates and scheduling. Service technicians keep customers updated on repairs and future maintenance updates and scheduling. More

Customer service was excellent. They kept me updated with everything that was going on with my truck They kept me updated with everything that was going on with my truck More

The staff are very professional and courteous. They make sure their customers are well taken care of. They make sure their customers are well taken care of. More

Went there for a safety recall on my 2014 Jeep Patriot. They didn't have my appointment on schedule, even if I had a reminder card that their employee gave me when I booked it. No problem, though, they t They didn't have my appointment on schedule, even if I had a reminder card that their employee gave me when I booked it. No problem, though, they told me to leave my car and that they would do the replacement. They didn't tell me how long they would need for the service, nor did anyone explain what they would do (before or after they finished the work). When I called in the afternoon to ask if my car was ready (I left the car at the shop at 0700), it took me a little less than 2 hours to find out that the car was ready. I was constantly on answering machines or employees who were saying that the "responsible" employee for my car was unavailable at the time. So, overall, not happy at all with the customer service of this service center, as I deemed their behaviour to be unprofessional and lacking respect for my time. More