Southern Dodge Chrysler Jeep Ram FIAT - Service Center

The Southern team is the best, always courteous and respectful. The service is always done right and and at a timely pace. respectful. The service is always done right and and at a timely pace. More

Mr. Sam was very professional and he has great customer service. He took care of my situation and move all the pieces to make it happened. service. He took care of my situation and move all the pieces to make it happened. More

Great service provided by the Southern team. Tina is courteous and manages well ... I received professional, timely service on a busy Saturday! Tina is courteous and manages well ... I received professional, timely service on a busy Saturday! More

Good customer service friendly and professional communication with customer is very good recommend this location for your vehicle communication with customer is very good recommend this location for your vehicle More

Our journey began in December of 2023 when the truck was brought in for three recalls. A software update, high pressure fuel pump and tailgate latch replacement. The latch was the only part replaced. App brought in for three recalls. A software update, high pressure fuel pump and tailgate latch replacement. The latch was the only part replaced. Apparently there is no software update available yet and the HPFP needed to be ordered. There is a national shortage and dealerships are only able to order a few a month. Jump to March. Called them for an update and the fuel pump was never ordered. Was told they would get it ordered that day and call back with an update once it’s in. No call back by the end of May so I reached out and was told the truck would need to be brought back in so they can confirm that the fuel pump is needed. It’s a national recall and the truck was already seen so this is absolutely ridiculous at this point. Spoke with manager who stated he would get it ordered without having to bring it back in. Now we’re in July and called again for an update… again our records did not show the pump ever being ordered. The service writer stated she would get it ordered that day. Now we’re at the end of September 2024 and called again PART WAS NEVER ORDERED. Service records showed none of this and no updated information. Spoke with a manager again and confirmed it would be ordered and they would call us back in a week or so once it comes in. Low and behold the next time we called (a week later it was in) and an appointment was scheduled for today (October 3rd 2024) and a loaner vehicle will be provided since it was a recall. I arrived at the dealership for drop off and met our new service writer (stated he’s been here a month) who confirmed the HPFP was in. New problem is that the woman who handles the loaner vehicles was not in so I could not be provided one. I was told I would get a call tomorrow (October 4th to bring it back and a loaner would be ready as long as the lady who handles that comes in) Friday came and went and again no call. So if the person who handles loaners is out, half the dealership apparently comes to a halt and they stop taking in vehicles because no one else is capable of setting up a loaner. So here we are, 10 months later with absolutely no resolution to a recall and some of the worst customer service I’ve had with any dealership. At this point I have escalated this to dodge corporate customer service as well as the FCA Customer Assistance to open a case. For anyone else who is having issues with this dealership, I urge you to call the FCA at 1-800-992-1997 and open a case as well. More

Great customer service got me done as fast as they could very nice patient people very nice patient people More

Had to bring Auto back twice. stood outside for ten minutes before I was finally reconized.hospitalitywas very poor. stood outside for ten minutes before I was finally reconized.hospitalitywas very poor. More

The service department employees are always conscientious and efficient.. I have never had to return because my previous service needed re-servicing!! Thank you for always going the extra mile!! You're much and efficient.. I have never had to return because my previous service needed re-servicing!! Thank you for always going the extra mile!! You're much appreciated!! More

First i would like to say: Please view negative reviews first, you’ll be surprised how RECENT and Frequent they get them..don’t hide behind false reviews. Tina Dickenson is VERY RUDE and bad attitude. A first, you’ll be surprised how RECENT and Frequent they get them..don’t hide behind false reviews. Tina Dickenson is VERY RUDE and bad attitude. And if she doesn't hear what she wants shell talk over you and make threats. I had a question about my warranty and the coverage... As soon as i would speak she would speak over me. i calmly explained to her that I'm just trying to understand what is covered and what is out of pocket... Her response was, "What im not going to do is call your warranty company and tell them that your bald tire is due to poor suspension...which won't cover your tire.. but i WILL do that if you want to keep asking questions. and get more money added to your Out-of-pocket cost.." that's a THREAT.. If i keep asking questions, she'll lie to the warranty company so i have more tacked to my bill??? excuse me? You're going to hold quality work and money over my head? What choice do i have to make...So i said please do what’s necessary and said have a great day. I understand customer service sucks and you deal with difficult people daily but your customer service... and a manager. Very surprised how poor Tina Dickenson, the customer service manager, represents Southern Auto Group. More

Southern hospitality is the best “perk” any dealer offers in this area. The quick service only makes it better. in this area. The quick service only makes it better. More