Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,472 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Sort by
November 08, 2024
My truck broke down due to a recall. Once the service center and technicians determined the issue was due to a manufacturer defect, they placed me in a rental right away. Unfortunately, Once the service center and technicians determined the issue was due to a manufacturer defect, they placed me in a rental right away. Unfortunately, the parts were delayed, and I was in a rental longer than expected. But the service center and the service manager took care of me all along the way and worked tirelessly to fix a problem that was the fault of the manufacturer, not the dealership. I would absolutely recommend this location for your service. More
by hoggezp
Verified Customer
November 05, 2024
Very pleased with Sam Vanderslice, Service advisor. He always takes great care of me and assists with whatever I need. He always takes great care of me and assists with whatever I need. More
by PETEDEWOLF
Employees Worked With
November 03, 2024
Service with a smile and when they said the car be ready and it was ready I thank you guys for all that you do and it was ready I thank you guys for all that you do More
by WALLACELIFE
Employees Worked With
October 31, 2024
It give good customer service and they are very kind and helpful and they did a good job helpful and they did a good job More
by cheperanchito
Employees Worked With
October 31, 2024
Fast courtesy service. Everyone is professional and very nice! Definitely will be back here again! Everyone is professional and very nice! Definitely will be back here again! More
by dgilbert0177
October 30, 2024
Did not return multiple phone messages and chat requests from the internet. Had our car for 24 hours and never gave us a quote on the work we needed done. from the internet. Had our car for 24 hours and never gave us a quote on the work we needed done. More
by mikek08053
Employees Worked With
No idea
October 28, 2024
I am doubt with Southern for many years for vehicles purchase over the years and I’ve always been pleased with the customer service as well as Service done on our vehicles great mechanics all around goo purchase over the years and I’ve always been pleased with the customer service as well as Service done on our vehicles great mechanics all around good people throughout your organization More
by jjordan24
October 28, 2024
Staff was very helpful and professional during the whole process. And and understood my circumstances process. And and understood my circumstances More
by gustavoruiz823
Employees Worked With
October 26, 2024
Overall, a good experience. James was great - energetic and keen to get a deal and to ensure I was happy. Communication with others on the team less impressive - if you book a m James was great - energetic and keen to get a deal and to ensure I was happy. Communication with others on the team less impressive - if you book a meeting with a customer then turn up. So James saved the day for you. More
by James.morley406
Employees Worked With
James in sales - not mentioned here. 5*
