Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,664 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Great job. Fixed the problem. Keep up the good work!!!!!!!!!!!!!!! Have not had a problem since then. Fixed the problem. Keep up the good work!!!!!!!!!!!!!!! Have not had a problem since then. More
First the tech wasted oil all over my jeep. Please see my Google review. I went in for a simple oil change. They recommended a brake flush which I agreed too. Three hours later as I'm driving t Please see my Google review. I went in for a simple oil change. They recommended a brake flush which I agreed too. Three hours later as I'm driving to my parents house vehicle loses power as well as power steering. Battery light is on as well as airbag traction control and check engine. Jeep begins to smoke. Had to call fire department as my family and I were stranded on highway. Fire dept said all fluids had ran out of vehicle and engine was smoking. I called service manager and he said to bring it back. How?? I'm three hours away on the side of the road. I had a perfectly good vehicle in need of an oil change until I went here and no one has called to even attempt to make it right. My attorney will be reaching out to the owners of the dealership shortly as we are in the process of suing. More
Great customer service from Tina in the service department!!!! Website is a little hard to navigate since you don’t know which service dept out of the 3 your are making an appt for. department!!!! Website is a little hard to navigate since you don’t know which service dept out of the 3 your are making an appt for. More
We bought the vehicle from this dealership. We were happy with the purchase and we have been quite happy with the service department. They have been reliable and reasonable. I feel that I ha We were happy with the purchase and we have been quite happy with the service department. They have been reliable and reasonable. I feel that I have been treated well and when I look for another vehicle, this dealership will be our first stop. More
Everything was great. No problems. In and out in no time. Service satisfactory. Will call again. No problems. In and out in no time. Service satisfactory. Will call again. More
I brought my Jeep in for a recall. I have more problems now than when I brought it. I get a clutch over heating error with is what the recall was for. My backup camera doesn’t work and I have more problems now than when I brought it. I get a clutch over heating error with is what the recall was for. My backup camera doesn’t work and now it’s telling me to service the transmission. There were no issues prior to bringing here. More
My Vehicle was taken in for flat tire repair. The next day, the Dealership called said tire was repaired. I arrived to pick up my vehicle and the tire was completely flat, so not sure what was do The next day, the Dealership called said tire was repaired. I arrived to pick up my vehicle and the tire was completely flat, so not sure what was done. A new tire was eventually ordered under my warranty. It took 6 days to order/ receive the new tire. Finally received the vehicle with the new tire 6 days later. I feel that because my vehicle was purchased at a different Southern location, I wasn’t prioritized as a customer. When I dropped the vehicle off for repair, I was told no rental cars where available, but I had spoken to the manager in that department earlier that day she assured me that a rental vehicle would be available for me once I dropped the car off. The manager of the rental department was courteous and professional. She explained the coverage allowance with my warranty and treated me with dignity as opposed to just another number. Kudos to Mrs. Beatrice Miles for exceptional people skills and customer service. More
My husband and son told me to not deal with you because this is a scam.. My son refused all repairs.. It's my truck and my son drives it so I have no idea how to rate anything on this questionnaire. this is a scam.. My son refused all repairs.. It's my truck and my son drives it so I have no idea how to rate anything on this questionnaire. More
Excellent service received. Cost was very good, amount of time waiting was efficient and service people were happy professional. Highest praise! Cost was very good, amount of time waiting was efficient and service people were happy professional. Highest praise! More
I Have always been satisfied with the work and the results. Sam is the best ! results. Sam is the best ! More