Southern Dodge Chrysler Jeep Ram FIAT - Service Center

The stealership simply put in a new fuse box yet kept my car for over a week I believe around 11 days. During that time. My "customer advocate never informed me of anything I was constantly hunting down inf car for over a week I believe around 11 days. During that time. My "customer advocate never informed me of anything I was constantly hunting down information on my car to the point where on the final day I hunted down my car in the parking lot with the windows down and it being unlocked. It was ready for me to pick up yet no one ever called me. Their communication was absolutely horrible I told them I would not be bringing my car back due to this. I rather pay the premium at home and be informed and actually get customer service and communication then sit there in the dark chasing them down to get information mind you I paid a premium for this service and expected way more than they delivered. More

Team did a great job handling the oil change. The guy who checked my truck in was very professional and friendly. The guy who checked my truck in was very professional and friendly. More

This is the worst service and the service manager tells me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a priority since they haven't fixed it yet. They can't find out why the HVAC fan shuts off when its excessively hot out side. So their excuse is can't duplicate conditions. I will not recommend Southern Dealerships to anyone. I would advise them to purchase anywhere other than Southern dealerships. xxxx, they fixed my back up camera with a zip tie. Their terrible. There are 3 individual where I work that ahs had bad dealing with your service dept. Your service Department does not deserve any stars. More

I had an appointment to have my truck looked at due to lack of air blowing (a/c, heat, etc). First thing recommended was flushing a/c for a minimum of $685. I then stated that my friend said it sounded li lack of air blowing (a/c, heat, etc). First thing recommended was flushing a/c for a minimum of $685. I then stated that my friend said it sounded like a fuse blew and if they could check that. They instead put me as a drop off, never looked at my truck and I ended up taking it home because I needed a vehicle the next day never even checking the fuse. I watched some you tube videos, swapped a 40v fuse with the HVAC one and had air again. Bought a spare fuse and replaced the blown one. It took me 10-15 minutes watching you tube videos to figure out how to check fuses. A mechanic could’ve checked the fuse probably in 2 minutes and at least fixed the fuse so I could have air. I could’ve then taken it back to determine the root cause at a later date if they wanted to run diagnostics and didn’t have time during my appt time. Extremely disappointed with this dealership for lack of customer service. More

Wonderful customer service much appreciated will always recommend love my dodge happy inspection done on Saturday recommend love my dodge happy inspection done on Saturday More

Ken was very helpful and kept in touch. Prices are sort of expensive. Otherwise pleased with service Prices are sort of expensive. Otherwise pleased with service More

Very friendly, efficient and customer-focused. I felt valued and appreciated as a Southern customer even though my car came from a different Southern dealership. Five star service, all the way! I felt valued and appreciated as a Southern customer even though my car came from a different Southern dealership. Five star service, all the way! More

Can't ever get anyone to answer phone. Sir charge on credit cards ,when paying high price already Sir charge on credit cards ,when paying high price already More

Accessible employees, easy. to do business with through the on line app, followed through on commitments to do business with through the on line app, followed through on commitments More

Outstanding servicedepartment, Good Job to the crew,thanks for fixing my 1500 Ram pickup truck. crew,thanks for fixing my 1500 Ram pickup truck. More