Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Someone to whom at this dealership should contact me, if this survey matters! The explanation of the cost for repair is not clear to me. The service rep was good, please don't let this survey come down on this survey matters! The explanation of the cost for repair is not clear to me. The service rep was good, please don't let this survey come down on her. My 2015 Ram 1500 V6 motor with about 111,500 miles starting to develop a tapping sound in the engine. I was told the service department need my consent to tear down the motor for about $2300.00. If they see anything that need to be repair they would call the warranty office so see if they would cover it. My complaint is why we cannot see if the warranty office will cover the possible issue before tearing down the engine. I know my engine is not the only engine that had this issue. You guys should have records of previous history about this motor. If I knew ahead of time that the warranty office will cover the issue, then i could give you an intelligent answer to repair my vehicle. The service department have a clue of what the noise is, because in the write up the next step was remove the cover and inspect the lifters. Why the service department can't tell me if the warranty office cover that issue of the lifters, rocker arms or etc. I decline the service because i do not know what the warranty office covers. Southern Auto Group Service Department should know what their warranty office definitely covers when explaining to the customer. If Southern Auto Group cares about their customers, contact me about this issue. More

Easy to schedule online. Pulled up and was taken care of very quickly. Had a recall and state inspection. Work was completed in under an hour and I was on my way. Pulled up and was taken care of very quickly. Had a recall and state inspection. Work was completed in under an hour and I was on my way. More

Poor service Told we would have a loaner under warranty plan No loaner Poor internal communication plan No loaner Poor internal communication More

My service at the location was the best service I’ve gotten in years thank to my service Advisor Jermaine for keeping me informed and getting me in and out gotten in years thank to my service Advisor Jermaine for keeping me informed and getting me in and out More

People were very pleasant. The turn around time was very good. The only negative was the high cost of my new key. I was told the key was $200 and programming $190. The new key The turn around time was very good. The only negative was the high cost of my new key. I was told the key was $200 and programming $190. The new key cost was $300. More

I wish dealership would honor my priority lifetime warranty, oil changes, and annual safety inspections. warranty, oil changes, and annual safety inspections. More

Friendly, professional staff; clean well-appointed faciity. Excellent comminications. Repair work done right the first time. faciity. Excellent comminications. Repair work done right the first time. More

I arrived for my appointment 10 minutes early. The check-in bay was extremely clean and the personnel were very friendly. Southern was ready for my vehicle and took into the shop almost immediatel The check-in bay was extremely clean and the personnel were very friendly. Southern was ready for my vehicle and took into the shop almost immediately. It took about two (2) hours to do the routine maintenance, perform state inspection, and change the wipers. I thought that was OK since it involved the lunch hour. The price was on par with what I expected. More

Great customer service in maintenance! Answer questions with knowledge and a smile. Go out the way to solve all your problems you may have with your vehicle. Answer questions with knowledge and a smile. Go out the way to solve all your problems you may have with your vehicle. More

Warranty repairs completed quickly. Thank you. A 15 word minimum required review is ridiculous though. Thank you. A 15 word minimum required review is ridiculous though. More