Southern Chrysler Dodge Jeep Ram Newport News - Service Center

The place was very clean. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. The waiting area for the service center was very spacious and clean. They had a good selection of drinks while you waited. More

Even though I had an appointment for an oil change, I was there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright there a little over 2 hours! I never got any updates on my phone til my car was done, so I was wondering what was taking so long. However, the bright spot was the service person that waited on me, which made my impression of the service much better than it would have been. More

Excellent service. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. The service dept has maintained a consistent level of quality service throughout. More

good service but they forget to update my sticker and oil service settings on my car often service settings on my car often More

I had service saturday. Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to hav Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to have my car returned to me! Very much appreciate the friendliness and quick time of service. More

My experience on my visit was awesome. My tires were placed on my vehicle with no issues. The staff was very nice and professional My tires were placed on my vehicle with no issues. The staff was very nice and professional More

Exceptional service. Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requeste Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requested work, and they gave me an inspection I didn't realize I needed. I love the waiting room, comfortable seating, TV, snack, and vending, all available, and free WiFi. I also enjoyed viewing the cars on the showroom floor. Good time, looking forward to returning. More

I had an amazing experience with the service department! The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recomme The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recommend! More

Had an appointment for state inspection. Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready More

The software update was not done properly and I had to bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the person who performed the work, More