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Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
88 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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88 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
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June 28, 2018
Complete idiots who can't manage to fix anything! Multiple trips to this dealer to fix warranty related items. Many times my vehicle would sit there for weeks at a time while "waiting for authorizatio Multiple trips to this dealer to fix warranty related items. Many times my vehicle would sit there for weeks at a time while "waiting for authorization" or "waiting for parts", when after talking to FCA, they never even called for said authorization or to order parts. I'd ask for my vehicle to be driven before returning to me, to make certain the issue was resolved. Each time it was NOT, and the mileage IN on my service order was the same as the mileage OUT - a pretty good indicator they didn't do their job. All in all, after a year, they still hadn't fixed any of the issues. These folks can't be trusted with a lawn mower, let alone a vehicle. More
by PissedOffConsumer
Employees Worked With
Bobby Bowen, RoSean Kemp
June 27, 2018
RoSean Kemp is Awesome He is always great to talk to and deal with when ever I need work done on both my cars I bought from your dealership. Always there to give the best He is always great to talk to and deal with when ever I need work done on both my cars I bought from your dealership. Always there to give the best advice to me he really makes having to fix my car much better. Always has a great attitude he is my go to guy there when I come. He really listens to me when I tell him whats going on with both of my! He goes give me great service~ More
by imsummersmom
Employees Worked With
RoSean Kemp
June 24, 2018
Best customer service around. RoSean is the best! He always takes care of me and listens to all of my concerns. He is a wonderful customer service representative and works hard to RoSean is the best! He always takes care of me and listens to all of my concerns. He is a wonderful customer service representative and works hard to fulfill the needs of his customers. More
by Melissa
Employees Worked With
RoSean Kemp
June 19, 2018
Scheduled Service Since purchasing my Jeep in 2015 I've always had my service completed here. Every time the staff have provided excellent work and professional custom Since purchasing my Jeep in 2015 I've always had my service completed here. Every time the staff have provided excellent work and professional customer service. Thank you for always doing a great job. More
by k2kirby
Employees Worked With
RoSean Kemp
June 09, 2018
Excellent Service I have been taking my van here for years and I always receive quick and great service! Staff is friendly and explains everything to you. I have been taking my van here for years and I always receive quick and great service! Staff is friendly and explains everything to you. More
by tluther1971
Employees Worked With
RoSean Kemp
May 11, 2018
Dream Car Justin was very helpful to make sure I drove away in my dream car. He went above an beyond. I have a new addition on the way I needed plenty on room i Justin was very helpful to make sure I drove away in my dream car. He went above an beyond. I have a new addition on the way I needed plenty on room in my backseat. And plenty of truck space when I travel. I was able to get both of those in my dream car. Thank you Justin for making this whole process so much easier! More
by Emeya
Employees Worked With
Justin Arnold
February 04, 2018
Quality service with great customer service! Iv'e been a customer for four years and have always been treated fair and with respect!! You can always expect great results and get it. I will recom Iv'e been a customer for four years and have always been treated fair and with respect!! You can always expect great results and get it. I will recommend this dealership to a friend! More
by JGC2014
Employees Worked With
Dennis Brousseau, Top notch, great to work with, deserves a raise!, Dennis Brousseau
February 04, 2018
Service department Any salesman can sell you a car. But it's the service department that makes your experience of a dealership outstanding. Because you only see the sale Any salesman can sell you a car. But it's the service department that makes your experience of a dealership outstanding. Because you only see the salesperson once. It's the service department that you become friends with over the years. More
by Happy customer
Employees Worked With
RoSean Kemp
February 04, 2018
Amazing setvive I love coming to this dealership for all my needs. I bought my car in 2013 and when I go in for service, Jeff always says hi to me by name. Fyi, I don I love coming to this dealership for all my needs. I bought my car in 2013 and when I go in for service, Jeff always says hi to me by name. Fyi, I don't make appointments, I just walk in so that just shows how good everyone is in here. The person who sold me my car remembers me to from 5 years ago. Their deals are amazing on oil changes and they do everything they can to help with a smile. I will never go anywhere else for a car or mechanic. More
by Jessica Watson
Employees Worked With
Angelo Argyropoulos, Jeff Flynn
February 03, 2018
Replaced brake light bulb Came in for brake light replacement at express lane and they were backed up they checked with the service dept at used cars and were able to fit me i Came in for brake light replacement at express lane and they were backed up they checked with the service dept at used cars and were able to fit me in Took less than half hour I was very pleased as usual More
by tennis
Employees Worked With
Very helpful lady handling express lane
