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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

4.3
152 Reviews
Call Service Center (757) 854-6981

152 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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December 08, 2012

Engine blew in 2004 durango. 2 years later bolts for torque convertor loosened and 2 came out. car would not turn over. manager told me not their problem. president was rude and arrogant. they didn't wa More

by plumber35
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service manager and president
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Jan 28, 2013 -

Southern Chrysler Dodge Jeep Ram Newport News responded

This customer phoned me back in November stating he had a motor locked up from a repair we had made almost two and a half years ago and over 30,000 plus miles. I told him our warranty was 12 months or 12,000 miles which is standard everywhere you go. He wanted me to commit to fix his vehicle for free without seeing it. I told him I could not do that and offered for him to bring his vehicle to me so I could see what was wrong with it and see what I could do to help him he refused . His vehicle has not been here since the original repair. If we would have left the bolts he's stating loose they would have shown up a lot faster than two and a half years later.

July 18, 2012

Its been two days and my car still has not been looked at......i have to work and get alot of stuff done while my car is just sitting in the lot. More

by datmanmarc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
gold team
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