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Southern Chrysler Dodge Jeep Ram Newport News - Service Center
Newport News, VA
222 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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222 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center
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January 04, 2021
Slow and very inefficient. Never answers their phone. Very unorganized. Every time I call to schedule a repair or maintenance it takes many steps. When onsite, waiting for people just to address me for Very unorganized. Every time I call to schedule a repair or maintenance it takes many steps. When onsite, waiting for people just to address me for 10 minutes waiting. More
by eric
Employees Worked With
Bobby Bowen, Jeff Anton, Leroy Jackson
December 09, 2020
I am still driving the 2nd vehicle I purchased from POMOCO and have been very satisfied with both the sales staff and the service staff. I would recommend both to anyone who asks me about them. POMOCO and have been very satisfied with both the sales staff and the service staff. I would recommend both to anyone who asks me about them. More
by phartmann47
Employees Worked With
Dave Lawson, Angelo Argyropoulos, Jeff Anton
November 11, 2020
Took my RAM in for Air Filter change and Multi-Point Inspection. Service Technician removed air filter and advised the Service Advisor with Air Filter in hand that it did not need to be replaced. Rona Inspection. Service Technician removed air filter and advised the Service Advisor with Air Filter in hand that it did not need to be replaced. Ronald Johnson (Service Advisor) showed me the filter and previous inspections. So, extremely satisfied with Service today, and for the outstanding customer. They had me in and out quickly. Thanks you Pomoco Team! More
by buck
Employees Worked With
Ronald Jackson
September 16, 2020
My car has been there 4 times for the same issue. The car has been there for the entire day and no work has been performed. They’ve lied and made excuses each time. car has been there for the entire day and no work has been performed. They’ve lied and made excuses each time. More
by TizoNavotny
Employees Worked With
Bobby Bowen, Jeff Anton
March 21, 2020
Dishonest The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services they quoted to charging me for parts that were covered under warranty, I will never be returning. I brought my car in for two issues. One that could not be replicated, nor have I had another issue with and the other that turned out to be a blend air actuator. Two codes were pulled, but neither were serious and did not affect the vehicle performance. While there, I also got an oil change and was quoted $80 over the phone. When I received the bill, it was $110 for the oil change. While the price was adjusted overall, I am very certain this was intentional as the service representative, Jeff, was reading prices for other services at the time. It did not appear he was going from memory or did not have access to the price. After receiving my car, a dash light started blinking. I brought the car back to have the code pulled. A third code was pulled that had to do with the AC system. Jeff was very insistent that the Service Department was at not fault. However, we both agreed that this code was not present before. My belief that fell on deaf ears was during the diagnostic of my first issue, the part was broken. Pomoco would not take responsibility that it was indeed their fault. For whatever reason, my service representative was change to Amanda. To fix my AC system, she first quoted $1100 before looking into my warranty. After warranty, she then quoted about $180 which including the deductible and parts that were supposedly not covered by my warranty. However, my warranty indicates I only pay $100 for repairs including parts. After speaking to Mopar, it became clear that Pomoco was trying to have both my warranty and myself pay for parts, effectively double dipping and being paid twice for the same item. I was then told I had to pay for a diagnostic test which would be two payments of about $70. This fee is tacked on to the final payment if you decide not to get the repairs done at Pomoco. I was. After contesting this, I was then transferred to Bobby, the supervisor. After speaking with him, he claims to have called my warranty provider in order to get the two diagnostic tests waived and the $80 part waived (even though my warranty already covered it). My ending payment was what it should have been $100. I had to wait four days for the part to come in for the repairs to be completed. No phone call was given to me when the parts were delivered. I found out the parts were delivered when I called back after more than four days had passed. While not rude, Amanda was unfriendly and frankly stand-offish when I finally dropped my car off for the repairs and seemed to be totally unaware of the reason I was dropping the car off, the parts needed, and how much it was going to cost. Pomoco kept the car for two days as another part had to be ordered which it already should have been ordered when I brought it in the second time. Generally speaking, throughout my visits the service representatives and even supervisor would not return phone calls and during physical visits it seemed as I was inconveniencing them all by being there. Overall, my interaction with Pomoco of Newport News and previous interactions with their fellow dealership in Hampton have jaded my hope that they can provide good, honest service. Furthermore, if Chrysler is comfortable having dealerships such as Pomoco servicing and selling their product, I will choose a different car brand in the future. More
by Richard H.
Employees Worked With
Bobby Bowen, Jeff Anton
December 24, 2019
Knowledgible, friendly & professional. I have a 1995 & 2010 Jeep Grand Cherokee. Both cars have been equally maintained in perfect operating condition due to the knowledge and professional I have a 1995 & 2010 Jeep Grand Cherokee. Both cars have been equally maintained in perfect operating condition due to the knowledge and professional service provided by Jeff Anton and his service team. There will be no other dealership to provide service and/or sales in my families future than POMOCO Jeep. Thanks for many years of worry free & safe driving. More
by jpgreg2
Employees Worked With
Jeff Anton
December 23, 2019
Excellent Engine light on again so stopped by to see if they could evaluate how urgent is was. Immediately came out and assessed with the computer and as luck Engine light on again so stopped by to see if they could evaluate how urgent is was. Immediately came out and assessed with the computer and as luck would have it a technician was standing there as well and explained some technical things. Not sure name of person that helped me, but is was the blue team on Thursday dec 19th. Jean Eddy More
by jeanandbrewer
Employees Worked With
Don't know
December 22, 2019
Terrible customer service. Service Manager Bobby Bowen is one of the worst people I’ve ever dealt with. Forced to use a Service I didn’t want. Copied email asking General Manager for help...nothing. Do is one of the worst people I’ve ever dealt with. Forced to use a Service I didn’t want. Copied email asking General Manager for help...nothing. Do not go to this dealership. More
by Nathanniccum
Employees Worked With
Bobby Bowen, Melissa Taylor
December 22, 2019
I get the "Starr" treatment.. I get the Rick "Starr" treatment every time I bring my Dodge Ram in for service. Rosean and Bobby make it happen as well. Great group to work with. I get the Rick "Starr" treatment every time I bring my Dodge Ram in for service. Rosean and Bobby make it happen as well. Great group to work with. More
by rob.fallon
Employees Worked With
Bobby Bowen, RoSean Kemp, Rick Starr
