Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Advisors very knowledgeable, customer lounge very comfortable, coffee machine to die for! Status for completion of service given & costs discussed. All in all service was great & they certainly hav comfortable, coffee machine to die for! Status for completion of service given & costs discussed. All in all service was great & they certainly have my business. More

Very easy and close to my shop to be able to drop my vehicle off for service really no wait time in drop off lane everything explained in an easy manner to understand very good service. vehicle off for service really no wait time in drop off lane everything explained in an easy manner to understand very good service. More

I brung my car in for a simple oil Change. They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but They let me leave the lot without my cold air intake properly installed back on. They took the time to record a video to claim it was like that, but didn't take the time to bring it to my attention. Poor customer service, don't care attitudes. More

The customer service is not what it used to be. No one offered assistance and one gentleman seemed annoyed that I interrupted his computer time. However, they did service my vehicle in good time. No one offered assistance and one gentleman seemed annoyed that I interrupted his computer time. However, they did service my vehicle in good time. More

I engaged the service department for an oil change and state inspection. The costly recommended services in no way contributed to my state inspection. My vehicle failed inspection without a clear explanat state inspection. The costly recommended services in no way contributed to my state inspection. My vehicle failed inspection without a clear explanation. The reason listed was not consistent in the paperwork. Needless to say, this dealership has lost my trust. I own both a Jeep and a Dodge and have been loyal to the brand for years. However, I will not, nor can I recommend this dealership to friends and family. More

thank you for fast speedy service. I will be back but I could use some coupons. To bring the price down. I will be back but I could use some coupons. To bring the price down. More

Staff was courteous, processed check-in and check out in a professional, helpful, timely manner. Thank you. a professional, helpful, timely manner. Thank you. More

They were all nice and friendly. They were all trying to to solve the problem They were all trying to to solve the problem More

Very nice and friendly very good to work with not crowded nice waiting area also nice waiting area also More

Four and a half hours to check out two batteries and replace them. Totally unacceptable replace them. Totally unacceptable More