Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I greatly appreciated the updated that Jermaine provided me through his texts throughout the day - I was kept updated and he answered all my q me through his texts throughout the day - I was kept updated and he answered all my q More

Kept me informed about my vehicle, was most satisfied with the level of service. Thank you. with the level of service. Thank you. More

Great customer service they were quick to get my truck in the shop and out. the shop and out. More

Dropped off December 24th, took over a month, had it 2 days & returned it, still waiting days & returned it, still waiting More

Very professional and courteous to me. Jermaine took into consideration what I believe to be the issue with my vehicle and further confirm the issue as well as identifying a related issue Jermaine took into consideration what I believe to be the issue with my vehicle and further confirm the issue as well as identifying a related issue as a result of the initial problem. The respect he gave me in actually listening to me and not being dismissive of me was tremendously appreciated. More

Bait and switch. Tell you one thing and do another. I don't think the guy is experienced. Tell you one thing and do another. I don't think the guy is experienced. More

From the service desk to the techs in the back, everyone is professional and does great work is professional and does great work More

Excellent experience in all my dealing with the service department I highly recommend the dealership department I highly recommend the dealership More

My state inspection was out of date and I needed and oil change (I work on base and they can deny you access with an expired state inspection). I showed-up Monday morning at 7:00 without and appointment. Ms change (I work on base and they can deny you access with an expired state inspection). I showed-up Monday morning at 7:00 without and appointment. Ms. Trakiya Feaster greeted me as I pulled up and said she would take care of me. She was super pleasant and had a great big smile, the kind that makes a person feel like they are the most important in the world. She asked if I would be waiting and when I told her yes, that I had an ill child at home to get back to (sister in-law) was with him, she said she would get me taken care of quickly. The waiting room was clean and well furnished. Before I knew it, Ms. Feaster told me my truck was ready - only and hour and 15 minutes later! She also scheduled an appointment for a recall on my truck and an appointment for my next oil change. It was a great experience and it was all because of Ms. Feaster’s people skills and customer service mentality. Thank you! More

I was there on time and was out on time as promised. Service was performed as needed. Service was performed as needed. More