Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I like the Service of the southern jeep,ram the technician is very knowledgeable and courteous,. technician is very knowledgeable and courteous,. More

Speedy service…would have been nice to have a vacuum after spending $1790.00. Very friendly. Good experience after spending $1790.00. Very friendly. Good experience More

They fix the problem, but there were some nuts that were left loose that I had to tighten left loose that I had to tighten More

Jermaine at the service desk was great! Also, the mechanic Tee! I thank them both for their excellent customer service! Also, the mechanic Tee! I thank them both for their excellent customer service! More

Initially worked with Ms. Feaster who assisted in ordering the hardtop and wiring harness. It came in ahead of schedule so we brought my jeep in for a hard top and wiring harn Feaster who assisted in ordering the hardtop and wiring harness. It came in ahead of schedule so we brought my jeep in for a hard top and wiring harness install on Wednesday May 28, 2025 we arrived at 0800 for a 0915. Ms Feaster told me she would call me when it was ready. We were hoping to pick it up later that afternoon. No call, no update. Thursday no call no update Friday no call no update Saturday no call no update Monday I received a v/m from Cleon letting me know the wiring harness didn't come in and that there would be additional charges. He also asked if I wanted them to throw the canvas top and frame away! I immediately called him to let him know that the wiring harness was to come from their parts department and that I had already paid for it. I also told him to fold the top up neatly and put it in the back of the jeep.....do not throw anything away! He called me back and confirmed that the wiring harness was paid for and would be there first thing the next morning Tuesday no call no update I finally called on Tuesday and spoke with Ms Feaster who told me that Felix was working on the top and would be finishing up on the harness. Most likely it would be tomorrow (Wednesday the 4th) that she would call me. So on Wednesday afternoon about 3:30 Ms Feaster called to tell me the jeep was ready for pick up. What took so long? Why didn't they get to my jeep at my appointment time? Why didn't they call and update me? I have more to say but this text is quite lengthy already More

I had a little issue getting an appointment but the service I received was great. service I received was great. More

New car purchase and wanted to have Jeep look over our Cherokee to ensure we had a great vehicle! Lafeyell and team were very thorough and knowledgeable to ensure we knew about our vehicle. He even provid Cherokee to ensure we had a great vehicle! Lafeyell and team were very thorough and knowledgeable to ensure we knew about our vehicle. He even provided pictures and videos so we aware of any current issues to watch out for. He even assisted to see if the car warranty would cover repairs through our purchase company. More

Jermaine is the service representative I worked with. Very professional and talked me right through the process of what was wrong with my Ram. Very great with the customers. Very professional and talked me right through the process of what was wrong with my Ram. Very great with the customers. More

Good service good customer care and a pleasant experience. Got in early and was able to get out in a timely manner experience. Got in early and was able to get out in a timely manner More

Great service and multi point inspection revealed marginal tire tread and marginal brake wear. I’ll definitely be back! marginal tire tread and marginal brake wear. I’ll definitely be back! More