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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,253 Reviews
Call Service Center (757) 424-4600

2,253 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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September 04, 2023

Worst experience I’ve ever had. Extremely poor communication, excessive follow up, and terrible service. More

by MICHAEL.O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrone Houston
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 04, 2023

Great service, It's nice to have the pick up and reliability in my vehicle again. More

by john D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 03, 2023

Always do a great service but I wasn’t able to get through to the service department to schedule an appointment by phone this time. Very disappointing that I had to drive there to speak to someone an More

by ruthcrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

Sep 06, 2023 -

ruthcrews responded

It would be nice to return to the phone system that was in place previously so I can get my call through directly to the service department.

September 02, 2023

Great experience friendly environment fast and reliable service. Would recommend you all service to family and friends More

by cdbcdby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 01, 2023

Needed a recall part fixed. Everyone I worked with was professional, friendly and most importantly competent. They got me in and out in a timely manner and my vehicle is running More

by steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service department
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Sep 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 31, 2023

Their staff is always very friendly and helpful when I come in for a service More

by meganbinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrystal
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Aug 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 31, 2023

Initial response at service desk was rushed and impersonal…. Work was done quickly and appropriately More

by mezerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nerely Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Aug 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again, Mary!

August 30, 2023

I dropped my vehicle off prior to going on vacation and the issue was addressed and communication made that the vehicle was ready. More

by rhasson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor (male)
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Aug 30, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 30, 2023

Great experience friendly environment fast and reliable service. Would recommend you all service to family and friends More

by dashiellj4814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Aug 30, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 29, 2023

Quick and easy, wife went in for oil change and tire rotation. Was followed up with phone call and email. More

by scotty6502
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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