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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,251 Reviews

2,251 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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October 11, 2023

Everything was great as usual, I went in for an oil change and the service was fantastic! More

by demikoulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again, Demi!

October 11, 2023

Very friendly, always kept me informed, very quick. No real complaints on my end at all. More

by Will C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was great
Oct 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 11, 2023

I rarely provide reviews. However, the service manager Brian was excellent along with his team. He addressed my concerns and put me at ease. The experience was great which mad More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in the service department.
Oct 12, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 10, 2023

Excellent service with a smile. Extremely friendly. Chris explained everything and Mr Slaughter is a amazing mechanic. More

by nbk6sdv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again, Garland!

October 10, 2023

Very good customer service and very fast with complete service checked my car for any issues as well More

by titanfanlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell
Oct 10, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 10, 2023

Dealership is very rude and not geared towards the customer. Truck took weeks to fix and when we got it back had to go back to fix all the things they were supposed tonfix More

by cody.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison Humphries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Owen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens
Oct 10, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Cody. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 10, 2023

The service department are very helpful and friendly. I didn't have an appointment, but they got me in and out in no time. More

by soupie_1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 10, 2023

Poor customer service. ..that is when you can actually get an appt and/or get one of the employees to acknowledge you and not be eating. More

by stacey.m.jennette
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Stacey. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 09, 2023

Great service and great employees! Took care of Jeeps issue right away!! Service department is always on top of that department!! More

by schieffermar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blankenship.
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 09, 2023

Good experience. I dropped off with no appointment and they were able to complete my annual inspection and oil change service the next day! I was not expecting a quic More

by JustSomeGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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