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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,095 Reviews

2,095 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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October 10, 2023

The service department are very helpful and friendly. I didn't have an appointment, but they got me in and out in no time. More

by soupie_1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 10, 2023

Poor customer service. ..that is when you can actually get an appt and/or get one of the employees to acknowledge you and not be eating. More

by stacey.m.jennette
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Stacey. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 09, 2023

Great service and great employees! Took care of Jeeps issue right away!! Service department is always on top of that department!! More

by schieffermar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blankenship.
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 09, 2023

Good experience. I dropped off with no appointment and they were able to complete my annual inspection and oil change service the next day! I was not expecting a quic More

by JustSomeGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2023

Greenbrier Jeep is number one in our book. ..keeping our 2004 Jeep going!!! Love the service department and the people who work there~~ More

by JANDTBANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : had service done and the people were extremely nice!!
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 07, 2023

The service writer was very courteous the work was completed in a timely manner and I felt like it was a good experience More

by BILL.LUSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Oct 09, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 05, 2023

It was great experience Got the car I wanted all staff was great and I am happy More

by pappaital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens
Oct 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again so soon, Richard!

October 05, 2023

Service was excellent but they had to keep ordering parts which increased time in shop, which caused a large rental vehicle bill. I wish they could have ordered the parts first. More

by rodneyseymour95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop
Oct 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Rodney. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

October 04, 2023

They were fantastic! Went out of their way to accommodate me and take care of all of my needs and questions. They went over and beyond to try to make my experience a wond More

by KLENAHAN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara and the service dept
Oct 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 04, 2023

Professional and friendly staff. Very knowledgeable and was able to provide detailed responses to all questions asked More

by carlc64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, kyle, Elaine, Paul
Oct 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you again for this positive feedback, Carlton!

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