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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,095 Reviews

2,095 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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October 31, 2023

I was greeted immediately and the service that I had received was absolutely superb...thanks More

by MRJROBERTS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember her name
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 31, 2023

Been tacking my vehicles to this dealership for years. I would not take them anywhere else More

by Poked by coconut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabelle
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 31, 2023

Paul did a great job getting what I needed done before I went on a road trip! More

by gammiepattycake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul : Service
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 31, 2023

It was a very pleasant experience…my service writer was very nice and helpful I dropped my vehicle off with no appointment and got it back the same day as promised…thanks, I’ll definitely keep coming bac More

by jimold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young lady’s name
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 30, 2023

As usual, Paul took excellent care of me. This was an extended warranty issue on my radio and he did all the leg work to get it covered. The techs were great and had my car ready the same d More

by nancy.mcmanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
October 30, 2023

Never been there for service. They assume because I bought a truck from Southern, I would bring my truck there for service. They even scheduled a service appointment for me at my More

by CHARLESMATHEWS13
Recommend Dealer
No
Employees Worked With
Frank
Oct 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Charles. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Oct 31, 2023 -

CHARLESMATHEWS13 responded

Really!! Send Stellantis Financial the money for the canceled warrantys. Show just a little appreciation for your customers and their concerns!

October 30, 2023

lack of communication during the 5 weeks, no return phone calls and the wrong part was ordered. More

by jaharris0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Jaharris0" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 30, 2023

Excellent in and out of the dealership. Great job! Again thank you very much.Peace! More

by jamelcoleman1070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 30, 2023

I didn't have an appointment it was my son. Get your act together know who the customer is. More

by dug61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Dug61" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 29, 2023

Paul was great, informative and courteous. Work was done quickly and efficiently. overall, very pleased with whole experience. More

by srsawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mcmanuels
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