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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,095 Reviews

2,095 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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November 03, 2023

Stopped in yesterday so they could make my issuer right after I had picked it up last weekend. More

by marcimcgetrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey
Nov 03, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 02, 2023

I was very pleased with Crystal Carrick! I have not been a customer long and have not had the greatest experience with your service department and Crystal changed my mindset when I visited a More

by nettie21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again, Annette!

November 02, 2023

Dealership did an excellent job of completing the service request on my vehicle and meeting my expectations. More

by FULFORD11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 02, 2023

Always pleased with the service and prompted. Paul in service is always courteous, taking the time to explain everything and make recommendations. He's awesome!! More

by sandflea726
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service. Don't recall his last name
Nov 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 02, 2023

Absolutely the worst experience I have ever dealt with a dealership. Horrible service and management More

by bgetz88
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Owen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Bgetz88" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2023

I don't like the fact that I didn't but a chrysler that I have to be treated differently. I paid for what u sold me. More

by benitafreeman51
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

November 01, 2023

Alway fun and nice customer service … anticipating which duck I will get next time I go there More

by Deborah Phipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to have you back with us again, Deborah!

November 01, 2023

They did what they needed and had it done in a timely manner and were courteous and helpful. More

by TSIMON0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 01, 2023

IF I COULD LEAVE ZERO STARS I WOULD. I literally purchased a Jeep from you all returned it and then flew to North Carolina to buy the same exact Jeep same year same color from another de More

by Tre
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blankenship zero stars. Crystal zero stars.
Nov 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Tre" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

My service advisor, Paul, was outstanding, as always! He was very attentive and informative with each step in the process. More

by BACHMAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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