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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,088 Reviews

2,088 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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October 30, 2024

My Service Advisor, Paul, is always very helpful and patient with this senior citizen. Paul had my car repaired in one day without an appointment. More

by MWANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 30, 2024

Simply too expensive. Service could have been better, attendants felt bothered to deal with customer questions/comments. More

by alecculpepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t Remember
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Alec. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

October 30, 2024

The service department is great to work with, they are courteous, knowledgeable, helpful and very pleasant. I especially appreciate working with Emily Kneemiller who went the extra mile to make my appoint More

by philpierro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentleman who worked on my car he helped me understand the problem and completed the repair on schedule.
October 25, 2024

I was very pleased with the Service I received! My Service advisor, Barbara, was pleasant, professional and caring. She quickly moved my vehicle into service, and kept me informed of its' status. More

by STADIUMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Adfvisor Barbara McMaster. (*****)
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 23, 2024

Everyone was very helpful. Brian was my point of contact and kept me informed of what needed to be done and the cost. After I picked my car up a check engine light came on and More

by cjolley1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 23, 2024

Our service writer is very knowledgeable about our vehicles and keeps us in the loop about what is going on and when to expect the vehicles More

by evasco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 23, 2024

Professional and accommodating; exercised continuous follow-up with me advising on the status of my vehicle More

by ladnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service writer supervisor
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 22, 2024

My car was not leaking coolant Before I dropped it off, but when I picked it up, I was told I had a coolant leak More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bennie Tate
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Gvozdevskiy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Houston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"NONE23" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 21, 2024

Thus particular dealership does great work. Quick but done right. Hospitality has been superb. Top Notch. More

by Qcap25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (5☆Champ)
Oct 23, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 19, 2024

Even though the normal service center is under renovations, the temp setv up was welcoming and clean More

by mgccm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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