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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,091 Reviews

2,091 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 11, 2024

My last visit for an oil change was amazing. There was zero wait time to get my truck checked in and it went straight back for the oil change. More

by DIVERBILL69
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was in service but they’re not listed
Apr 11, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2024

Southern Chrysler Dodge Jeep Ram in Greenbriar continues to exceed my expectations. The professional service staff clearly explains the work to be performed, manages the expectations and then sets out to de More

by wkboat17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No of these are my normal service manager
Apr 11, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

I had great service. The People were polite and friendly. I was in and out quickly More

by SUSANWORRELL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 11, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 08, 2024

They were up front on that to expect and the pricing. When finished they explained what was wrong and how they fixed it. More

by ROPORTO1
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 09, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 05, 2024

Express was not express! !!!! Manager was not accessible…could not get manager nor assisistance manager to phone. More

by RWOODS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"RWOODS34" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 05, 2024

extremely professional, curtious and efficient as it didn't take very long It was the quickest time i spent there so far More

by Frank
Recommend Dealer
Yes
Employees Worked With
Ariel
Apr 09, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your continued loyalty and support!

April 04, 2024

I want to say I appreciate the professionalism and the attention from my advisor Paul. I hope I get to work with him on future service visits. He gave through details to the process and what to expect. I More

by rdgant95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 05, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 04, 2024

Kept truck for approx 4 months , didn’t keep me updated got truck back and experienced same problem within two hours More

by jack.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
Apr 05, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Jack. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 02, 2024

Paul was my service advisor and was spot on getting my appointment in a timely manner. He was also very knowledgeable in assisting with extended service contact. Jamie diagnosis discovered my vehicle prob More

by GARLANDCOOPER
Recommend Dealer
Yes
Employees Worked With
Paul and Jamie
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 29, 2024

Great Customer Service the girl I worked with was very professional did her job ask if I need anything else AND called me and let me know when my car was done and was ready for pick up and when I got to t More

by Steve1
Recommend Dealer
Yes
Apr 04, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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