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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,090 Reviews
Call Service Center (757) 424-4600

2,090 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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July 29, 2024

Had a great experience with my sales team and they were very helpful and nice More

by jsl2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winifred Tony
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July 06, 2024

My jeep has skid plates which had to be removed. Tech did not replace all bolts to skid plate. Sloppy work! Tech left steering wheel cover in dirt and grease . Sloppy work! More

by Mhintlian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service desk employees good
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Jul 08, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Mhintlian" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 09, 2024 -

Mhintlian responded

Southern Chrysler Dodge Ram Jeep performed a recall repair to replace the defective clutch for a manual transmission. My jeep does not have the factory skid plates, My jeep has real steel plate skid plates. The skid plates need to be removed to access the transmission in order to access the clutch assembly. There are several bolts used to attach the skid plate. The technician had an issue with one bolt on the skid plate. It is this bolt that is missing. Upon picking up the vehicle I asked if all the skid plate bolts were re-installed and was told yes. However, upon working on my Jeep , I noticed that the bolt in question is missing! There is a reason I do my own mechanical work and this is one of them! Additionally having the vehicle returned with a dirty greasy steering wheel is really sloppy as well as the missing bolt!

July 03, 2024

I had a wonderful experience as always. They delivered great, speedy and friendly service as always! More

by BMOISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 03, 2024

They were completely courtesy and answered all questions that was asked of them even when ask if there's a tow package for the jeep renegade 2023 which was not available at this time. More

by anthonyburton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Gvozdevskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 03, 2024

It’s so easy to make an appointment and the service team is always friendly. More

by awesome7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 30, 2024

Jeep service rep was unable to assist. Service manager Alex hasn't answered calls/text. More

by cmasvets
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Houchins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 26, 2024

Great service always feel welcomed at this dealer! Would recommend coming to this dealer for services More

by mykelallen88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Gvozdevskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 26, 2024

Friendly Quick service Prompt Convenient location Annoyed I can’t move on to the next question because I have to write at least 15 words. More

by LMJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 25, 2024

Great people that work there especially in the service department! Ms Barbara is the best More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Jun 26, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 25, 2024

We brought our jeep in without an appointment it wouldn't run. Paul and his team including David Lafon worked hard to get us in and the problem solved. I would recommend Jeep repair at Southern auto. More

by Judyluce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from the service department and David Lafon from repair did an amazing job.
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Jun 25, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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