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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.3
2,090 Reviews

2,090 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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August 13, 2024

Purchased the my car a few weeks ago and had it for 2 days and the dealership had to take the car back because it sounded awful when I drove away. Just for it to sit in repair for weeks with a service r More

by sheba
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 11, 2024

personnal was very courtious pleasant to deal with about my concerns and kept me well informed More

by hharryt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 09, 2024

Paul was great to work with-caring, thorough, and professional-we couldn’t have asked for a better experience! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 21, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 08, 2024

This dealership was rude to me on my last visit. Did not put my Jeep back together correctly. Went in for free oil change and they tried to sell me a 17 dollar engine air filter for 89 dollars. Que More

by WADEDEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Wade. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 08, 2024

They were very professional, helpful, informative. Dropped truck off and they delivered on time. Thanks More

by martinburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 07, 2024

The dealership is being renovated. Service staff are going all out to give customers a positive experience. More

by FSAND03
Recommend Dealer
Yes
Employees Worked With
Jordan Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Worked with Paul and Barbara in service. They were great.
Aug 07, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 06, 2024

Service department associate is great , but I always have to go back and do the alignment every now and then More

by jamesdlian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barabas
Aug 07, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 06, 2024

Fast and efficient service . The service advisor was very friendly and approachable being that she was working by herself More

by rkchrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy I believe was her name and if not please forgive
Aug 07, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 06, 2024

Always a good experience, very minor but last time i was there they didn’t have any envelopes for overnight drop. More

by Ihatepickingmyname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabel
Aug 07, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 02, 2024

From the time we came in and spoke with Emily at Jeep we were pleased with the service! Everyone was very attentive and helpful! More

by j1murns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
Aug 07, 2024 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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