Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Very courteous and professional staff. Major repairs handled in a very timely manner. The only issue was lack of communication with service and sales. Car repair was extensive so I asked 3 times to to handled in a very timely manner. The only issue was lack of communication with service and sales. Car repair was extensive so I asked 3 times to to talk with sales to consider my options. Never received contact. More

Had my truck towed in for a draw test on the battery May 21 2020. I was told the instrument cluster and keyless entry was bad. I was given a quote of $1300.00. A 15% first responder discount as well as an 21 2020. I was told the instrument cluster and keyless entry was bad. I was given a quote of $1300.00. A 15% first responder discount as well as an oil change coupon was supposed to be deducted from this price. 6 days later I get a call stating that my vehicle is ready and the total is over $1800 dollars. I tried to remote start my vehicle and it did not work. When inquired about that then I was told the remote start was the problem which was a week later. Also I was not informed that my second key needed to be reprogrammed. Now it’s June 8 2020 and I’m sitting at Hall waiting for my second key to be programmed and at the same time they are saying it may not be possible which I’m not understanding. The two keys are the same. If one was programmed then the other should be programmed. Let’s see what the outcome will be. It is now 11:04 am and I’m waiting. It is now 11:28 and reprogramming was a success. I’m really upset about the pricing its hundreds of dollars more than what I was quoted and I’m less a remote feature no one decided to inform me about in the beginning of all this. About two hours later I received a call form Hall and the solution that we agreed upon was very satisfactory. More

Great customer service, Stephen treated me like family. Will keep bringing my vehicles to Hall because of him. Thanks Stephen for all that you do. Will keep bringing my vehicles to Hall because of him. Thanks Stephen for all that you do. More

I have had all great experiences. Stephen Harvell is always very helpful and efficient when I have checked in for service. Amongst the construction, this is a great team at the Western Branch location. always very helpful and efficient when I have checked in for service. Amongst the construction, this is a great team at the Western Branch location. More

Went to get my car inspected. I love the way they give a print out of what needs to be worked on. They are helpful! print out of what needs to be worked on. They are helpful! More

James was fast , and handled my issue perfectly! Actually is was a week faster than we expected! I still have one more recall that he’s working on getting finished , and I have no doubt it will be done and is was a week faster than we expected! I still have one more recall that he’s working on getting finished , and I have no doubt it will be done and in a timely matter. Between Kevin and James , This service center has an Excellent Service crew !! I have owned 2 used car lots in the area, been in the auto field for over 10 years , and was also a Chrysler Service Writer .. so i can appreciate and recognize a good team ! Thank you so much - If you need your Chrysler product serviced , I wouldn’t go anywhere else Ask for James More

Megan Taylor in the service department kept me updated thru the entire process via text and phone. Even though I have an older model Jeep with over 42,500 miles the service department made me feel like th thru the entire process via text and phone. Even though I have an older model Jeep with over 42,500 miles the service department made me feel like the owner of a brand new car. They went out of their way to ensure all repairs were made in a timely manner. I highly recommend them! More

Awesome service and they were very nice and quick. They let me know what all they were doing today and very knowledgeable of my Jeep. let me know what all they were doing today and very knowledgeable of my Jeep. More