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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Chesapeake, VA

4.3
834 Reviews

834 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

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March 17, 2021

Wonderful trustworthy work. Staff is very friendly and the wait time for service performed on my 2017 Jeep Grand Cherokee was reasonable. Keep up the great work. More

by Rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
March 13, 2021

Great communication, nice clean place. Nancy was great to deal with. Even though couldn't fix my problem due to aftermarket last told me what the problem is. Price was fair for a dealer but I ran out of opti More

by Chuck Arrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
March 12, 2021

The service department provided great service today with replacing a mirror. In and out in less than 30 min. Customer service was expedient, and priced fairly. More

by JJQuest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Showers, Sam Ludwig
March 11, 2021

Great work and very nice service department. I would definitely send my friends and family here. Also I’ll be coming back for all services. More

by Tammie Kimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bandera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Showers
March 03, 2021

Excellent customer service, very accurate, fast, good quality work. I would recommend any one of my friends to purchase a car and get service here More

by ronikamitchell30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bandera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cooke, Stephen Harvell, Nancy Showers, James Kanady
February 27, 2021

The work on my jeep was done in a timely fashion with great customer service and excellent communication. Suggestions were made on future maintenance items that will be considered moving forward. More

by Bop20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
February 27, 2021

Fast service, knowledgeable service advisors, kept me informed, my vehicle was clean when I got it back, practiced social distancing, made good recommendations. I'm happy with the service. More

by Marks890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bandera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Harvell
February 24, 2021

My first time getting service at Hall. Service was good and everyone was friendly. Nancy helped me with claim on Goodyear tires. I have been a longtime customer at another dealer but their poor service an More

by heidicpittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Showers
February 17, 2021

We LOVE Nicole in service. What an excellent job in communication she did every step of the way. The whole experience was excellent even though its never fun having your car in for major service! More

by crumphlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bandera
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2021

Will not come back here for anything! Charged me $149.50 for 2 gallons of gas! Will not get another dime for me. Thanks for nothing! More

by Sarronbrooks74
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Nicole Bandera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Sarron, thank you for reaching out to us. Our Service Manager, Kevin Cooke, would like to speak with you about your experience, but has been unable to reach you via phone and has left a message. Since the vehicle was a tow-in, we had to follow diagnostic procedure to determine the source of the issue. At your convenience, please contact Kevin directly at 757.966.7241 or private message us back with your preferred number and the best time to reach you. We hope to speak with you soon. Thank you.

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