Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Awesome Receptionist! Berna Aguirre is absolutely amazing!!! I love talking with her and laughing about the day. She truly is one of a kind!! Please promote or give huge ra Berna Aguirre is absolutely amazing!!! I love talking with her and laughing about the day. She truly is one of a kind!! Please promote or give huge raise!! More

Great customer service Even though I'm having issues with a brand new 2018 jeep wrangler JL Berna has been very good and is the epitome of customer service .She made me fee Even though I'm having issues with a brand new 2018 jeep wrangler JL Berna has been very good and is the epitome of customer service .She made me feel very relaxed and comfortable despite my nightmare with my purchase of this jeep wrangler More

Bernanke Rocks! After receiving a Notice from the Dealership that Regular Maintenance and Service was due, I called and was promptly scheduled for a visit at a conven After receiving a Notice from the Dealership that Regular Maintenance and Service was due, I called and was promptly scheduled for a visit at a convenient time. Upon arrival BERNA did the necessary administrative paperwork and then arranged for a ride home for me. Upon completion of the service, Berna contacted me and I returned to the Dealership where my Jeep was serviced and ready to go. Thanks Berna, for your Professionalism in making my Service call go smoothly!!! More

Defective part My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four. More

Recall Issues, Great Customer Service This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, e This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, even with an emergency situation as my last one was. My only complaint was the time length it took to get my recall parts in to get the recalls corrected. I had to wait a month and a half for a part. Though this normally wouldn't have been an issue, my alternator was on the recall and had left me sitting once before. The day before I was finally able to get the part replaced, the alternator almost caught fire when leaving work. However, I called and they were able to bump my appointment up to that day and I had it towed right there. All in all, I would definitely recommend this dealership! More

Outstanding customer service Service with a wonderful smile!! Brought my 2017 Jeep GC in for an oil change and was back on the road in less than an hour! Would give her for a prom Service with a wonderful smile!! Brought my 2017 Jeep GC in for an oil change and was back on the road in less than an hour! Would give her for a promotion if I owned the dealership! Keep up the good work Eileen! More

Fantastic This was the third time I’ve gotten my Jeep serviced there and each time was blown away at how comfortable and energetic the service team was thanks t This was the third time I’ve gotten my Jeep serviced there and each time was blown away at how comfortable and energetic the service team was thanks to Eileen and Berna More

Knowledgeable service techs. Called the the service department and got a quick and early appointment. Service was fast and satisfactory so far. Got a courtesy ride. Didn't have to Called the the service department and got a quick and early appointment. Service was fast and satisfactory so far. Got a courtesy ride. Didn't have to wait long at all. More

Amazing support I had by far the worst things happen to my car and when it was sent here the problems just piled up. These guys collected all the information and fixe I had by far the worst things happen to my car and when it was sent here the problems just piled up. These guys collected all the information and fixed everything. Best part, they managed to cover it all with warranty and recalls. Great customer service and support. More

Outstanding service Berna is the greatest. Love dealing with her when I come in for service. She always explain everything that is being done. Great customer service. And Berna is the greatest. Love dealing with her when I come in for service. She always explain everything that is being done. Great customer service. And takes the time to call me to keep me informed. More