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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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June 18, 2021
The staff at this dealership understand the definition of custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty ite custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty item that made our service experience excellent! More
by ECF
June 17, 2021
I had an engine light on, the code I read with my scanner was P018c, which is fuel rail pressure sensor, I told Nancy what the code was and asked if that was covered by the Powertrain Warranty and she respon was P018c, which is fuel rail pressure sensor, I told Nancy what the code was and asked if that was covered by the Powertrain Warranty and she responded we would have to check it out, I responded if its not covered then I will fix it myself and she said we will have to check it out. The simple answer to the question was yes or no was the P018c code I provided covered by the warranty. The long and short of it is I paid you guys $139,.00 to tell me its not covered, totally unacceptable. More
by williamwaters6852
Employees Worked With
Nancy Showers
June 14, 2021
Tremendous sales and service teams - service always exceeds expectations! Great place to take your vehicle and be pampered as a customer and quest! No one does it better! exceeds expectations! Great place to take your vehicle and be pampered as a customer and quest! No one does it better! More
by Phrogflyer
Employees Worked With
Nancy Showers
June 09, 2021
Came in for a routine state inspection. Everything checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at thi checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at this particular service department. Just wondering how I can get my records updated so that it reflects the work already accomplished under my profile. More
by Rodney
Employees Worked With
June 03, 2021
Made appointment to have repairs and state inspection performed. Done in the time frame stated and cost was reasonable. Staff was very friendly and knowledgeable. performed. Done in the time frame stated and cost was reasonable. Staff was very friendly and knowledgeable. More
by faysfollie1952
Employees Worked With
June 02, 2021
Great staff and service as always. Stanton is so kind and the best person to take your car back. For service . Also treated great here the best person to take your car back. For service . Also treated great here More
by Kimberly D.
May 25, 2021
Great service with honest and trustworthy feedback! Was in and out of the service department in no time. I recommend this dealership to all my friends! in and out of the service department in no time. I recommend this dealership to all my friends! More
by Rodney
Employees Worked With
Ty Brown
May 22, 2021
I like it that it only takes a few minutes to make an appointment over the. Then once you arrive everyone speaks and is polite. appointment over the. Then once you arrive everyone speaks and is polite. More
by Raiford9566
May 18, 2021
Love the new dealership building, but lacks customer service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, othe service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, other gentleman literally sat there and finished his paperwork before even looking up to say hello to me. Checked my car in but was limited on conversation and Jeep Wrangler knowledge. Was directed to go inside to lounge to wait. I asked for prices of items that were displayed in service area and told to go to parts desk since he didn’t know. When i walked in and passed another employee at the cashiers desk, i smiled at the young lady sitting there and she ignored me after we made eye contact and continued to eat her lunch. I went straight to parts desk and asked for prices and that gentleman said he could only look things up if i had a parts number! I asked if there was a price list for wrangler parts and he said there should be a catalog but he thinks they were out of stock in the lobby. I asked him to check in back for one and he said no he couldn’t leave the desk…… so the building is great but the staff need better training or at least the ability to say hello to people…. More
by sophia.lyanda
Employees Worked With
