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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
757 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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757 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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February 24, 2021
My first time getting service at Hall. Service was good and everyone was friendly. Nancy helped me with claim on Goodyear tires. I have been a longtime customer at another dealer but their poor service an and everyone was friendly. Nancy helped me with claim on Goodyear tires. I have been a longtime customer at another dealer but their poor service and attention to detail led me to Hall. I was pleased to day with my service, however my appointment was at 9:30 and i was there until 2:30, my service was for 4 new tires and a oil change. Little slow!m More
by heidicpittman
Employees Worked With
Nancy Showers
February 17, 2021
We LOVE Nicole in service. What an excellent job in communication she did every step of the way. The whole experience was excellent even though its never fun having your car in for major service! communication she did every step of the way. The whole experience was excellent even though its never fun having your car in for major service! More
by crumphlett
Employees Worked With
February 06, 2021
Will not come back here for anything! Charged me $149.50 for 2 gallons of gas! Will not get another dime for me. Thanks for nothing! for 2 gallons of gas! Will not get another dime for me. Thanks for nothing! More
by Sarronbrooks74
Employees Worked With
February 02, 2021
Making the appt was quick and easy by doing it online. My service rep made sure to let me know what was needed and recommended for my 16000 mile service. Very friendly and the service was pretty quick. Reall service rep made sure to let me know what was needed and recommended for my 16000 mile service. Very friendly and the service was pretty quick. Really like the new location. Very nice waiting room. More
by sftwkr123
Employees Worked With
February 02, 2021
Greeted with a smile left with a smile. Awesome service team! Very Attentive And great customer service skills. Everyone was Friendly and made sure all my needs were met. team! Very Attentive And great customer service skills. Everyone was Friendly and made sure all my needs were met. More
by Peaches
January 07, 2021
Personnel are fine. The past three visits, someone left trash in vehicles. Vehicle failed VA Inspection for one burnt out #194 bulb. Service department wanted $32.80 to replace it. I did it for less than $ trash in vehicles. Vehicle failed VA Inspection for one burnt out #194 bulb. Service department wanted $32.80 to replace it. I did it for less than $2.50. It took all of 30 seconds for me to replace the bulb. A burnt out license plate bulb is no great safety concern. It would have been better customer relations simply to advise the customer to get it fixed (a police officer would do no different). A lot of time and expense wasted for both parties. Doesn't make a customer want to return again for service or sales for sure. More
by Marvintobin
Employees Worked With
Don't know
January 05, 2021
Got my vehicle aligned. The time approximate given was fairly close to receiving my vehicle back. First time here, first impression is good for this place. fairly close to receiving my vehicle back. First time here, first impression is good for this place. More
by AMBIENT757
Employees Worked With
James Kanady
January 04, 2021
Hall (Chesapeake) is the best Jeep dealership service department I've worked with. From adding a lift and tires to a steering repair, James Kanaday and the rest of the team have been great to deal with. department I've worked with. From adding a lift and tires to a steering repair, James Kanaday and the rest of the team have been great to deal with. They keep you informed and stay on time with what they commit to. I bought my Gladiator out of state and was worried about finding a solid, honest service department, but Hall in Chesapeake is it. I'd recommend them to any Jeep owner in Hampton Roads. More
by brian rogers
Employees Worked With
Nancy Showers, James Kanady
January 03, 2021
The fishing hook that is in place when you drive in the service Dept is just a very deceptive device to hook a women, uneducated and elderly people. I see the sales tactics have moved in at the service Dep service Dept is just a very deceptive device to hook a women, uneducated and elderly people. I see the sales tactics have moved in at the service Dept as well. The vehicle I drive goes straight down the Road and the tires are not being worn unevenly in any way shape or form. I turned my steering wheel when I came in to the garage door so how can you tell me that my front in alignment is out on my steering wasn’t even a straight when I came in. I will not be back to spend even my companies money to get an oil change at this establishment any longer. Furthermore I was interested in purchasing a truck and now I will go somewhere else. More
by D22abernathy
Employees Worked With
January 02, 2021
Staff was well informed and knowledgeable. Great customer service. They called first thing in the morning. I dealt with James kanady and he took the time to explain everything to me. He made the service visi service. They called first thing in the morning. I dealt with James kanady and he took the time to explain everything to me. He made the service visit quick and easy. More
by Jm
Employees Worked With
James Kanady
