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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
760 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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760 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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July 22, 2021
Drivers window broke during rain storm, they were able to have me drop it off that night even though appt was 2 days away. That way no water damage. have me drop it off that night even though appt was 2 days away. That way no water damage. More
by Lenamonger_99
Employees Worked With
Nancy Showers
July 02, 2021
Great service advisers. Friendly & accommodating. Was in and out in a fair amount of time as promised and out in a fair amount of time as promised More
by rsqmed15
Employees Worked With
June 28, 2021
I took my truck in for an oil change and got it back with the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it would the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it wouldn't pull all of the leather away from the door at one time if it was the heat. They attempted to "fix it" by tucking the leather into the door frame and bending some of the window trim. The leather was still sticking up after the attempted "fix" if you could call it that. I spend a lot of time in the truck and know all of the little nuances of it, and I was less than thrilled to get it back damaged then get a half hearted explanation for the damage and no actual attempt to make it right. More
by rogersnathaniel
Employees Worked With
June 26, 2021
In and out in 30 minutes for state inspection! Friendly staff. Very pleased staff. Very pleased More
by Thirtyonebrenda
June 19, 2021
Very helpful and friendly Service Department. I dropped off my car the night before and got a text as soon as they pulled my car in for service (Oil Change). They recommended a couple other things but did off my car the night before and got a text as soon as they pulled my car in for service (Oil Change). They recommended a couple other things but did not push me to do them (I like that). The new building is beautiful including the service department, and the staff reflect that beauty. Thing one thing that wasn't complete was the resetting of my oil change alert on my dash, but I can do that. More
by angela.baumcratz
June 18, 2021
The staff at this dealership understand the definition of custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty ite custom service. Very timely and thorough in the service provided. In this particular case they went above and beyond in helping with a warranty item that made our service experience excellent! More
by ECF
June 17, 2021
I had an engine light on, the code I read with my scanner was P018c, which is fuel rail pressure sensor, I told Nancy what the code was and asked if that was covered by the Powertrain Warranty and she respon was P018c, which is fuel rail pressure sensor, I told Nancy what the code was and asked if that was covered by the Powertrain Warranty and she responded we would have to check it out, I responded if its not covered then I will fix it myself and she said we will have to check it out. The simple answer to the question was yes or no was the P018c code I provided covered by the warranty. The long and short of it is I paid you guys $139,.00 to tell me its not covered, totally unacceptable. More
by williamwaters6852
Employees Worked With
Nancy Showers
June 14, 2021
Tremendous sales and service teams - service always exceeds expectations! Great place to take your vehicle and be pampered as a customer and quest! No one does it better! exceeds expectations! Great place to take your vehicle and be pampered as a customer and quest! No one does it better! More
by Phrogflyer
Employees Worked With
Nancy Showers
June 09, 2021
Came in for a routine state inspection. Everything checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at thi checked out well. There was some recommended maintenance that the service associate recommended but the maintenance had already been performed at this particular service department. Just wondering how I can get my records updated so that it reflects the work already accomplished under my profile. More
by Rodney
Employees Worked With
