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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
760 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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760 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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September 18, 2021
Very pleased with Nicole Bandera and her service however I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed I was not at all happy with the call center because the call center overbooked Nicole and scheduled me for a 2 PM appointment to have my oil changed in my truck I finally got my truck oil change done at 4 pm and my truck was returned to me after 5 pm . Nicole Bandera, my service rep. Was very helpful and let me know that the call center had overbooked her. Call center had booked me for. 2 pm appt and it cost me Three extra hours of my time having my truck returned at 5 pm ! Very happy with Nicole and her service !!!! VERY UNHAPPY with the Call Center and the way they scheduled my appt . If I cannot make my appointments directly with my service rep,Nicole , I most definitely will not deal with the call center again !! On a scale of 1-10, Nicole gets a 10 and the Call Center gets a -2. !!! More
by Bob
Employees Worked With
August 21, 2021
Received excellent service very knowledgeable of my vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service vehicle would recommend this location to everyone I know meet my every expectation also I’m considering making them my dealership for service More
by Joey
Employees Worked With
August 18, 2021
Really great experience. Transparent, honest, helpful. Everyone was friendly and welcoming. Will definitely be back! Everyone was friendly and welcoming. Will definitely be back! More
by Tracy
August 14, 2021
Dropped vehicle off for state inspection. Appointment was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't m was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't make any money doing state inspections unless they can convince me to do additional service work, but I know it doesn't take all day to do an inspection. And it doesn't seem to matter if you wait for the vehicle or if you drop it off. I don't understand why this dealership is so slow. If it wasn't for the fact they're really close, I'd seriously find another place to take my wife's Jeep. More
by Elton
Employees Worked With
August 08, 2021
Although I was early for my appointment. The rep was polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. More
by Rbembry
Employees Worked With
July 30, 2021
My vehicle is normally inspected as soon as the month comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to s comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to see if I could possibly get in next week and the arranged an inspection this week! Beyond my expectations and when I went pay was advised inspections are free -I kindly told the young lady, no I didn’t purchase at Hall, she advised still free. My mind is blown and if customer service is this great with service - imagine if I purchased at Hall. My next Jeep will be purchased at Hall! Thank you so much. More
by Joannedingle
July 30, 2021
It was easy to set up my inspection online. It took about 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. More
by Ramcustomer1
July 24, 2021
I had an appointment it was right on time. The service advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. More
by Dennis
Employees Worked With
July 23, 2021
The service went very smooth and the customer service was great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. More
by Xadsmith23
