Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

scheduled service (oil change) and new tires. came in and they asked if had i checked to see if the tires were in stock. i assumed that by scheduling the service that the service tech would hav came in and they asked if had i checked to see if the tires were in stock. i assumed that by scheduling the service that the service tech would have already done that. luckily the tires were in stock. now, 2 1/2 hours later the vehicle is still not ready and that it would be “another hour” because there were other people ahead of me. hmmm. maybe an 11 am appt is not the best time? staff at lunch and i lose an hour right off the bat? did the fact that they were not expecting the tire work (not my fault) that the maintenance tech’s planned schedule got pushed? proactive customer service is not my service techs strong point. no appt available for the next three weeks. this place is always hard to book service with. never an available appointment within three weeks it seems. staffing problems? More

I took my car to this dealership because the AC would work occasionally. When it's working it blows cold, but if you drive it, cut it off and restart, the AC stops working. Anyone with common sense knows work occasionally. When it's working it blows cold, but if you drive it, cut it off and restart, the AC stops working. Anyone with common sense knows that if the blower is not working, nothing is working l, not even the AC. Ty the so called service advisor and the technician that worked, or claimed they worked on my truck are the most unprofessional, incompetent couple I know. The customer service was horrible, they scratched the rear fender on my truck, then when I picked it up, I asked where the trucknwas parked, and Ty unprofessional self says, "it's out there" yeah along with a lot full of trucks. They are the worst service department on the east coast. I could have let a xxxxxx work on my car and received better results. My truck still is not fixed and I had to take it somewhere else to get fixed, and my truck is under warranty. They didn't want to fix my truck because it was going to be majority on them. Ty is a sorry person who doesn't need to be in customer service, he would do better as a garbage man. More