Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

I came in for a recall and to get a few bolts tightened. They charged me $100 to tighten 8 bolts. I feel like this was such a ripoff. Other than that, good service in good time. They charged me $100 to tighten 8 bolts. I feel like this was such a ripoff. Other than that, good service in good time. More

Always have great service with Liv our service writer. Work accomplished is done right the first time. Work accomplished is done right the first time. More

Great Jeep dealership and knowledgeable about service work being performed. I was able to get same day service with being late for my appointment. work being performed. I was able to get same day service with being late for my appointment. More

Have been bringing my truck to this dealership for nearly two years and I don't have any complaints. The service is excellent and the staff are awesome. Nicole has mostly helped me when servicing my truck an two years and I don't have any complaints. The service is excellent and the staff are awesome. Nicole has mostly helped me when servicing my truck and I've been satisfied with every visit. More

Great writer (Nicole) who has quick and easy answers. Always pleasant.Shuttle driver is outstanding. He knows about your car and what they are doing. Tech who videos your tire review to you at home is ex Always pleasant.Shuttle driver is outstanding. He knows about your car and what they are doing. Tech who videos your tire review to you at home is excellent at explaining tire condition. Nice feature. VERY pleased with this service. More

The first thing that I have to say,Is Mr. Ty's customer service is the best that I have ever experienced at a dealership.Everytime that I have brought my Jeep there for service,he has went abo Ty's customer service is the best that I have ever experienced at a dealership.Everytime that I have brought my Jeep there for service,he has went above and beyond to make sure that my visit was the best. More

Coming up on my one year anniversary and continue to be impressed. The team is always friendly and responsive. This started from sales to delivery to service. impressed. The team is always friendly and responsive. This started from sales to delivery to service. More

Listen to their customer concerns and needs and implement a plan to address them. They try to keep their customers pleased. a plan to address them. They try to keep their customers pleased. More

Terrible customer service from Nicole Banderas. Came in to have an oil change and tire rotation ,which is in the Car care maintenance plan purchased at time car was bought. I live in North Caroli Came in to have an oil change and tire rotation ,which is in the Car care maintenance plan purchased at time car was bought. I live in North Carolina and I work in Virginia. I came to your store for this maintenance first thing she does is ask did the light come or have I checked the lifetime of my oil when I stated no, but it states to have this done at 7500 miles she went to check it, and ingorms me that technically its every 10,000 miles according to manufacturers warranty ,telling me I can go another 2500 miles.2 weeks later I come back and I get the same noncourteous service again from her and I let her know I live in Carolina and I do need my oil change, she then informs me that I can see if the Jeep dealer in Carolina will fulfill the care one plan I purchased. So not only will I see if they will fulfill the car care plan so that I can have maintenance done elsewhere but I can also assure you that when I am ready to trade this one in in a couple of years and get another new car,if I decide to go with Jeep it would definitely not be at Hall jeep just due to the service dept. We have had a small problem with this new vehicle and had to seek service at another dealer due to the fact this service dept couldn't get us in for 2 weeks, but we were understanding with this and we had purchased the extended warranty so no big issue to go elsewhere but I thought with the maintenance package I would use Hall since that's where I purchased the Jeep Cherokee. But thanks to the poor service attitude from Nicole I will definitely find another dealer where I will be valued. Also there were recommendations the service person said needed addressed and on the paperwork she without asking put denied, and again I was never asked. More