Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Always a great experience. Will continue to return ! Fantastic customer service every time I come in Will continue to return ! Fantastic customer service every time I come in More

Respectfully Help with getting my car back on road and communicating with me with any results communicating with me with any results More

Was a good experience. Went for an oil change and Ended up requiring a fix. Techs finished up in a reasonable time Went for an oil change and Ended up requiring a fix. Techs finished up in a reasonable time More

Friendly, helpful, timely Easy to get to, clean, nice waiting room. Prompt service. Like it much better than Norfolk Southern! waiting room. Prompt service. Like it much better than Norfolk Southern! More

Good That's alot of words for just good service Good service, Good service, Good service service, Good service, Good service More

Everything about my experiences has been wonderful. Thats why I always come back. The staff and salesman are always the most respectful and knowledgeable about their products and service. 5 star servic Thats why I always come back. The staff and salesman are always the most respectful and knowledgeable about their products and service. 5 star service everytime. ?????????? More

My original advisor, Ty brown, was as unresponsive and I had to constantly pull for information. Then I was assigned a new advisor and tracking my truck was supposed to be fixed in a given day but never go had to constantly pull for information. Then I was assigned a new advisor and tracking my truck was supposed to be fixed in a given day but never got a call/email so I showed up to the dealership and finally figured out my truck would be ready before closing. Not saying the dealer does bad work, but as a customer you should stay informed and not forced to getting updates yourself. Would I have work done by them again, yes probably, but would set my expectations prior to departing for updates and feeding me info More

I had an appointment that I had to wait for oil change and then when it was time to pay. They had no offers. I use to get a couple oil changes for a certain amount. They said they had no coupons and I was and then when it was time to pay. They had no offers. I use to get a couple oil changes for a certain amount. They said they had no coupons and I was getting free tire rotation but now it isn’t part of my service. More

Overall experience was great. I just wish I didn't have to pay for an UBER to get my vehicle. It's a 5 min drive, and I waited 3 hrs for a pick up from the dealership driver befor I just wish I didn't have to pay for an UBER to get my vehicle. It's a 5 min drive, and I waited 3 hrs for a pick up from the dealership driver before I decided to get an UBER. More

Mechanical issues were not addressed until the third time around. Truck was left in the parking lot over 2-3 weeks without a word to the customer as far as time frame. Customer was charged for a water pump t around. Truck was left in the parking lot over 2-3 weeks without a word to the customer as far as time frame. Customer was charged for a water pump that did not stop the leak on first try. 2nd try customer was charged for a radiator that didn't fix the leak. On the 3rd attempt from the leak the Mechanic replaced the thermostat and the thermostat housing that was about to stop the leak. Customer was not offered a loaner car or anything. The truck was placed in the shop roughly around Jan 2 or Jan 4,2024. Customer finally received the vehicle back February or Feb 6,2024. Customer should have never been charged and this type of service is the lowest form of service that I have ever seen with a Southern dealership. I own 3 Mopar/Dodge products. I will never visit or recommend anyone who needs superior and quality service. More