Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

I would rate Angela at 1 and Daniel at 3. Had numerous issues with lack of communication that required me to request the service manager to call me in order to escalate my being ignored for o Had numerous issues with lack of communication that required me to request the service manager to call me in order to escalate my being ignored for over 24 hours on the status of troubleshooting on my truck. Daniel reached out and listened and then communication was better. Until when I picked up my truck and the inside was still with standing water in the center console and passenger floor board. Angela took truck to tech and they wiped it out. But there were many other indicators on the lack of professionalism from Angela and the tech doing the work. I was supposed to get an oil change which I am not sure happened and none of the other items that are advertised with an oil change were cometed. The safety inspection, lubricate the drive shaft, etc which was originally scheduled for a Friday appointment but since the truck was in early due to leak of rain into truck,none of that other stuff was accomplished. I also question the oil change since the oil life meter on the truck was not reset, yes that is minor but if the last few steps of a procedure is not followed,what else was missed? More

Nicole was really nice and she explained the process that my vehicle was going through. She walked me to the lounge and kept me informed. my vehicle was going through. She walked me to the lounge and kept me informed. More

Always a great experience They always keep us posted about the work. Wing completed They always keep us posted about our vehicles work being performed about the work. Wing completed They always keep us posted about our vehicles work being performed More

xxxxing awesome! They were communicative and the videos that were sent during service were next level. They were communicative and the videos that were sent during service were next level. More

The service department handled my appointment very well. The service I had on NY truck was done quickly. The service I had on NY truck was done quickly. More

I was able to make an appointment for an oil change at Southern RAM. I’m actually closer to Starr Motors in Suffolk, but they only had the option to do a first come first serve for oil changes and i had Southern RAM. I’m actually closer to Starr Motors in Suffolk, but they only had the option to do a first come first serve for oil changes and i had to wait at least 2 hours. I made appointment at Southern and was done with oil change within an hour. More

Appointment scheduling was simple. Zach, thoroughly explained the issues with my vehicle and explained the repair process. Great employee you have there Zach, thoroughly explained the issues with my vehicle and explained the repair process. Great employee you have there More

I scheduled a service appointment identifying the recall in the request. I arrive and parts aren't ordered for the recall. Wasted my time in the request. I arrive and parts aren't ordered for the recall. Wasted my time More

Great job Got the vehicle back as I dropped it off. Thank you great job Thank you great job More

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