Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Love this place, they took me after a scheduling mix up that was no fault of theirs. Everything was completed to my satisfaction. I highly recommend getting service here. that was no fault of theirs. Everything was completed to my satisfaction. I highly recommend getting service here. More

Welcoming environment upon stepping out my car. The staff took great care of us. We will be back! The staff took great care of us. We will be back! More

The dealership is very good. The stuff really cares about the customers and find the best car options. The stuff really cares about the customers and find the best car options. More

Service representative did not quote accurate time repair would take. Someone at the dealership tore my window coating. would take. Someone at the dealership tore my window coating. More

Getting scheduled initially took some time, but they did a great job taking care of me and the fix they had to perform seems to be good so far. a great job taking care of me and the fix they had to perform seems to be good so far. More

On time, well staffed and no issues. All was good. Only thing don’t like is you have to search for your car. All was good. Only thing don’t like is you have to search for your car. More

Service was excellent and will not hesitate to take my Jeep back or recommend this location to friends and family. Jeep back or recommend this location to friends and family. More

Great service experience today. I dropped off my vehicle prior to closing the day before my scheduled appointment and I received a call an hour later telling me that my Jeep was re I dropped off my vehicle prior to closing the day before my scheduled appointment and I received a call an hour later telling me that my Jeep was ready for pickup. More

Told job (rear main seal leak) would take 6 hrs. It took 6 days! I get it, things come up, unforeseen issues, illness, etc. but this was significantly longer. Service rep was nothing but nice, but It took 6 days! I get it, things come up, unforeseen issues, illness, etc. but this was significantly longer. Service rep was nothing but nice, but set expectations that were repeatedly not met. Said she'd call 1st thing in a.m. , by 4 p.m. still nothing. Said, she'd call back in an hour, 4 hrs later... Nothing. That happened several times. I understand things happen but... this lack of communication could be improved upon. It shows a lack of integrity and that reflects on an already unexpected repair time. It did not give us high confidence in the service dept, including the work completed. My husband does most work on our Jeeps so we are skeptical to begin with and this did not improve that feeling. More

The dealership performed my service in a timely manner and my service person, Angela kept me informed with the progress and answered all my questions. and my service person, Angela kept me informed with the progress and answered all my questions. More