Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

The Service department was fantastic and the professionalism of the staff will keep me coming back. I was there to have preventive maintenance performed on the Jeep Grand Cherokee. Nicole was ho professionalism of the staff will keep me coming back. I was there to have preventive maintenance performed on the Jeep Grand Cherokee. Nicole was honest about the recommendations and even gave an estimate of what my next visit could be. I was really appreciative of how the Service team treats their customers. During my visit I was approached by Chris, I assume Christina, who asked about the Jeep and why I was there. We talked about a lot of things and the topic of trade in came up. I asked if she was trying to sell me a car and she assured me she wasn’t. Technically what she said was correct, her job was supposed to go over options. Chris the sale manager was the person who was going to try to sell me a car. I wasn’t there to buy a car, I was there to get my vehicle serviced. In the end, Chris (the sales manager) said he couldn’t work the deal out to get to the payment I currently make. Which I was fine with but he seemed disappointed. Then asked if I could go to a monthly payment of 1100 or 1200 a month. Clearly he didn’t get the message I would not go over a 1000 a month. Clearly he was more interested in the sale than the needs of the customer. The service department understands the needs of the customer More

Everything was wonderful! They always treat me well. The wait time was not that bad despite the fact that I made the appointment late. They always treat me well. The wait time was not that bad despite the fact that I made the appointment late. More

dealing with your service department was nice, your employees are very knowledgeable about the vehicles they service employees are very knowledgeable about the vehicles they service More

The service was great. I would recommend friends to come and have their cars done. Get our own time. I would recommend friends to come and have their cars done. Get our own time. More

Always great service, wait time was not as long as expected. Will definitely recommend and continue to come back. expected. Will definitely recommend and continue to come back. More

Impossible to reach the service department. I told them I needed my jeep back the same day for work the next day. I didn’t get back to the next day missing work. I told them I needed my jeep back the same day for work the next day. I didn’t get back to the next day missing work. More

It is easy to make an appointment for service. I usually get the day and time I want and my vehicle is done when expected. The service advisors are friendly and helpful. I usually get the day and time I want and my vehicle is done when expected. The service advisors are friendly and helpful. More

Easy to schedule the appointment. I dropped off the day before and picked it up on time.the next day. I dropped off the day before and picked it up on time.the next day. More

Everyone was nice there. Service time could be faster or communicate that it will take all say. I went in for an oil change, alignment and tune up at 8am with an appointment Service time could be faster or communicate that it will take all say. I went in for an oil change, alignment and tune up at 8am with an appointment my car was still not ready at 2pm. Only the oil change was done. I rook the car without getting the rest of the work done. More

Excellent staff ,everybody treated me very good, I even took anap at one point. Excellent took anap at one point. Excellent More