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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
989 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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989 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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June 22, 2025
They’re always amazing when I take my car to them. Super knowledgeable. 10/10 would recommend! Super knowledgeable. 10/10 would recommend! More
by Celeste
Verified Customer
June 22, 2025
Maintenance supervisors there are terrible. They don’t know anything about the actual work being done. I hate having work done on my truck there. I have had issues every time. Either mischarged They don’t know anything about the actual work being done. I hate having work done on my truck there. I have had issues every time. Either mischarged, overcharged or sub par care given. Would not recommend. $70 for a tire rotation! Criminal! More
by J
Employees Worked With
June 21, 2025
Was having issues with my truck and I called my service advisor Angela. She returned my call in a few minutes and had me drop it off. Not many places would answer the call like that and on the same day. advisor Angela. She returned my call in a few minutes and had me drop it off. Not many places would answer the call like that and on the same day. I always say my service advisor is the epitome of customer service. Thanks Angela. More
by Customer A
Employees Worked With
Angela Johnson
June 21, 2025
Easy to set up appointments follow up texts are very useful and beneficial for status useful and beneficial for status More
by B.HARGROVE
Employees Worked With
June 21, 2025
Nicole is an example of a great communicator explaining details about different solutions I find very helpful. details about different solutions I find very helpful. More
by jptruck82
Employees Worked With
June 20, 2025
This dealership is great to deal with, from the salesman to the manager and the service department. This is the second vehicle that I purchased from them and both times the service has been amazing. to the manager and the service department. This is the second vehicle that I purchased from them and both times the service has been amazing. More
by jes2043
Employees Worked With
Davonte Corpuz
June 18, 2025
Been going here for years when it was Hall. Made online appointment for express oil change. Waited 3 hours to be serviced. Service manager asked 3 times if I bought vehicle from Southern. If Made online appointment for express oil change. Waited 3 hours to be serviced. Service manager asked 3 times if I bought vehicle from Southern. If that is a requirement for express service I should have been informed. Will not be coming back here. Southern has done great in Greenbrier with our VW but plan to take Ram to Hall in VA Beach next time. I see now the have express under an hour and less money. Will be worth driving extra miles for better service. More
by carova4us
Employees Worked With
Ashleigh Wilson
June 14, 2025
They might later get 5 stars , if my continuing glitches with the entertainment center problems are fixed. Already, 2 days after I got my JGC back from the dealer, and after their 2nd update, the entertain with the entertainment center problems are fixed. Already, 2 days after I got my JGC back from the dealer, and after their 2nd update, the entertainment center had turned itself completely off overnight, so i had to press the button to turn it back on after first day’s startup. Luckily my presets are still there for now, but we shall see. I have seen many Jeep GC owners complaining about the then new model(2022) of a myriad of entertainment center problems, but I didnt start having any problems until earlier this year, now it beginning to be non-stop and increasing. I love JGC, its my 4th, but if these PITA problems continue to occur or extend to the radio/XM/Apple Play and/or those source imputs die, i might be finished with Jeep. Now some Positive notes, my service advisor, Ty Brown, was courteous, listened to my complaints without interruption, empathetic and knowledgeable. The service acceptance bay area(my term) was clean and tidy. I was asked AHEAD OF TIME, if they could keep it longer than originally planned(much appreciated), and subsequently was retuned on to me on time. More
by Bronze King
Employees Worked With
Ty Brown..Service
June 14, 2025
Dealership was courteous,clean and responsive. kept me updated on the status of my vehicle kept me updated on the status of my vehicle More
by CUMGETGR
Employees Worked With
