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Southern Chrysler Dodge Jeep RAM Chesapeake
Chesapeake, VA
971 Reviews
At Southern Chrysler Dodge Jeep RAM Chesapeake, we have a strong and committed sales staff who excel at satisfying our customers' needs. Feel free to browse our extensive new cars like the 2020 Jeep Cherokee, request more information about vehicles, set up a test drive or inquire about financing. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 971 reviews
November 22, 2024
Communication was lacking. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. I called twice, no answer. Emailed and got an AI (I hope) response from Sales. I replied asking about my truck to receive a phone call from a guy that didn't know why he was calling me. Extremely frustrating. Service didn't call me to tell me my truck was ready, they then dodged me completely and called an alternate and left a message with my husband that it was ready the following day. All the irritation stemmed from employees lack of communication and a xxxxxxxx AI email. All of that can be fixed. I won't recommend until I have a better experience. Money comes from people, you need clients. More
by jencopeland2013
Verified Customer
November 22, 2024
Mike got in quickly for a diag and offered a range of options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on tim options, sent me a Sunbit preqaul and had me out during my lunch hour so i could deliver the Commander to the wife and still get back to work on time. My WJ will be back next More
by G DERF
Employees Worked With
Mike-Service ASM(?)
November 22, 2024
Communication from Nicole was timely and descriptive about the services needed. Thank you Nicole for the help. about the services needed. Thank you Nicole for the help. More
by Tracy
November 22, 2024
They were very courteous and informed you what had to be done in a timely manner. done in a timely manner. More
by Darlenebyas57
November 21, 2024
Great job on my vehicle, I arrived on time and my vehicle was ready in a timely manner was ready in a timely manner More
by xman3400
Employees Worked With
November 21, 2024
I had such a Great Customer service experience with Tye and Nicole on Wednesday afternoon. Thanks for your support 🙏 and Nicole on Wednesday afternoon. Thanks for your support 🙏 More
by Sinamon Charger
November 20, 2024
Great customer service! Service Advisor was well trained and presented themselves in a way that made me feel like a valued customer. Service Advisor was well trained and presented themselves in a way that made me feel like a valued customer. More
by lubin2113
November 20, 2024
Service dept was courteous and professional. Nicole, Service Advisor, was very customer oriented and helpful. Nicole, Service Advisor, was very customer oriented and helpful. More
by SAVAGECAREY
November 19, 2024
My oil change was done quickly and I was on my way to enjoy my day! enjoy my day! More
by KENYADAWILLIAMS88
