Southern Chrysler Dodge Jeep RAM Chesapeake

They were originally blaming the warranty for not paying enough, saying it only paid for two hours… In reality they paid for over 4 hours, including a two hour diagnostic fee. For a problem that had already enough, saying it only paid for two hours… In reality they paid for over 4 hours, including a two hour diagnostic fee. For a problem that had already been diagnosed, pointed to the exact broken bolt (passenger side, front) a common problem. Ontop of receiving this diagnostic fee, they tried requesting more hours to diagnose an airleak (again pointed out passenger side rear, coming from the airhose) overall would not recommend, priority ended up repairing my air suspension, going through warranty and waving my deductible due to this dealership seemingly unethical practice, I paid 900 out of pocket, when i was quoted 1148 if i didnt go through warranty, make that make sense. More

Service is always fast and the staff is always polite. Ive never had a single problem there and they take great care of my RAM and wrangler. Ive never had a single problem there and they take great care of my RAM and wrangler. More

Excellent customer service. Inspected my vehicle when noticed it ran out this month. Would recommend to anyone. Inspected my vehicle when noticed it ran out this month. Would recommend to anyone. More

The service department was courteous and timely. Being able to easily make an appointment online sped up the entire process. Being able to easily make an appointment online sped up the entire process. More

They were very professional! I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Car I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Carson came along and to my absolute embarrassment he noticed it was because my passenger visor was not clipped. He calmed my embarrassment and tells me it’s okay happens all the time. He was very kind about it as well. Even when I felt so embarrassed. More

I always get superb service at Southern Dodge so I always take my Dodge Charger to them. take my Dodge Charger to them. More

Got my daughters 2008 Charger srt8 back fron the dealership and my daughter states that she smell fuel. Then it went away when she came home. Then the fuel level sensor was not working. I installed dealership and my daughter states that she smell fuel. Then it went away when she came home. Then the fuel level sensor was not working. I installed a new pump in the Dodge Charger srt8 in August and never had a problem. Got it back from the dodge dealership then that’s not working now. Had to pump the fuel pump out and found out that it was some sticky glue type stuff on the floating ball that was keeping it down. So I had to replace that. Then Leaking fuel from the passenger side pump because when the technician removed it to check it. He didn’t install the gasket back properly so when you fill the fuel tank up then it leaking which caused the fuel smell. So I’m not happy. Very poor craftsmanship. More

Nicole and Kathy went out of their way to make my first service call a positive experience. Despite the bed liner repair requiring an unexpected overnight stay for my new truck, their professionalism, enth service call a positive experience. Despite the bed liner repair requiring an unexpected overnight stay for my new truck, their professionalism, enthusiasm, and kindness leaves me with only positive feedback. They were both a real credit to your dealership! More

I was able to drive up and get seen without an appointment. Felt great being able to do that. appointment. Felt great being able to do that. More

They Kept me very updated on the status of my service. Thank you very much. Thank you very much. More